I don’t blame anyone for complaining. It’s not about blame.
It’s about people not setting their own expectations when Blizzard has already clearly set the expectations for them. If they’ve read the thread, they will have all the “answers” they need- but those who continue to demonstrate willful ignorance are choosing to complain regardless because they disagree with the solution Blizzard has chosen.
Now, sure they have a right to continue to complain. But what does that really accomplish? How is that going to decrease the amount of time it takes to resolve issues? It’s not “incentivizing” Blizzard to do anything, they’re already well aware it’s going on.
Not all criticism is constructive. Sometimes, it’s just plain destructive. And sometimes, there really are people who just want to watch the world burn. Just as there’s people out there who live on “concessions” and everything being handed to them because all they ever do is complain. Then there’s some who continue to conflate “connection issues” with their apparent inability to accept that D2R wasn’t what they had set their own expectations for- they clearly didn’t pay attention to what Blizzard told them from the first announcement and decided to purchase it anyway. So they brigade in other issues to get attention instead of accepting they purchased the wrong product.
Yeah, it’s frustrating. And sometimes, people are just going to keep throwing tantrums because that’s how they’ve gotten their way their entire lives.