Not able to create my first char on PS4 Pro

I have purchased and downloaded D2 Ressurection for PS4 Pro. After initiating the software and trying to create a character I am stuck as I am continuously getting a message “The name is not valid or contains profanity. Please try again”. Of course the name I tried did not contain profanity and even I have no idea how could it be invalid but what is more interesting that using the random name creation functionality has led to the same result. So I have no option to create a character therefore not able to play the game.

Had the same problem 3 weeks ago, but they still haven’t bothered to reply to my initial bug report.

Same for me. I think I will just ask PlayStation for a refund

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Since then till nothing happened?

Nope, no reply. Will probably ask for a refund, too.

Figured it out. Make sure all other profiles are signed out on your PS4.

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