You’re thanking me for a previous attempt? Or this one? 
(Maybe you meant to say: "Thank you again for [another] attempt to help me…")
I have as much right to post comments as anyone else. (I bought and paid for the game too).
No. Customer Service has to do with sales and purchasing concerns.
Reporting game bugs is for the QA Department.
Fixing game bugs is for the Developers.
You want a Blizzard response?
Okay, here’s a Blizzard response. It’s from their Community Manager, filthierich.
Writing a good bug report
We read every single thread that is posted on this forum. However, we will not always respond to every thread. If you do not get a blue response, please DO NOT bump posts. We will ignore and possibly delete any post that simply says “Bump” or demands a response from a Blizzard poster.
Yes.
And I’m going to ignore you… starting… Now!