[Main Thread] - Can not create or join games - "character is already in a game"

BattleTag: ThatNoob#11991
Character: ThatNoob
Server: NA
Platform: PC Windows 10

can you please fix this been stuck for over 6 hours on my day off I know I’m not the only one

Please unlock

Tag: RADO #21513
Character: FoxyBrown
Server: EU
Platform: PC WIN10

Are the users posting account info getting their accounts unlocked?? Can any posters confirm this?

BattleTag: Sareefa#2172
Character: Sareefa
Server: Europe
Platform: PC win 10

Please fix my character:

BattleTag: LemonMan#31127
Character: OnNine
Server: NA
Platform: PC Windows 10

Same issue please fix.

Same here dyziaster#2192, locked for 11h. I really hope tomorrow it will be fixed. Im getting mad.

MindBender#1175
US
Epsilon

Tag: Deadeye#1315
Characters: Coldsnap, Reserection
Server: Americas
Platform: PC

Characters “still in game”

please unlock from old instance.
BattleTag: SpoonMoon#1275
Character: GenericSorc
Server: NA
Platform: PC Windows 10

Hey, anyway to fix my profile ? cant connect to game… prolfile “AlbaDalarian#2199”

Can you please fix his profile? We’ve been waiting 4 hours to play together…

Character - Trump
Region - EU
Platform - PC
Battle tag - WildWolf

It says:

Failed to enter the game. This character is already in a game on the server. Please try again.

Please unlock it

Please Unlock the characters that are obviously not in a game on the server…

Tag: AoDJase#1320
Character: AoD_RealmDown
Server: America
Platform: PC WIN10

Btag: Nellzyr#1329
Character: Nellsage
Server: North America
Platform: PC Windows 10

BattleTag: Detslim#1256
Character: Detslim
Server: NA
Platform: PC Windows 10

Cannot make or create new games. Reset the production servers and finish your patch on dev servers.

BattleTag: Boden#1171
Character: Ossira
Server: NA
Platform: PC Windows 10

Getting way behind my group of friends. Going to have to just call it and refund here shortly.

same here, how can we do refund?

Character - Renna
Region - EU
Platform - PC, W10
Battle tag - Velkoz#2583

What about refounds? can i?