Hey everybody,
Just wanted to make sure you all know that we’re aware that some characters are getting stuck online for extended periods of time. I’ve merged a lot of you into this specific thread so that we can keep you all posted at once. So that we can accurately track this issue, let’s try to keep the posts on this specific thread please.
Throughout the last day the developers have made some changes that have helped with some, but not all of these. We’re going to continue working on these problems as quickly as we can. Unfortunately due to the nature of the problem, there’s nothing that we in Customer Support can do to get these characters bumped offline. We don’t have control of the data on the servers, so the best we can do is wait for a fix like the rest of you, even on our own characters. In the mean time, I apologize on behalf of all of us that this is cutting into your enjoyment of the game launch. We know you just want to get online and play the game, so we’ll keep trying to get issues like this that keep you from doing that fixed ASAP.
We don’t currently have an ETA on a fix for this, but I’ll let you all know as soon as I hear anything. In the mean time, thanks for taking the time to let us know you were having problems. If you haven’t posted on this thread yet, please feel free to do so to help us gauge impact for the problem.