Hey DirePants,
Thank you so much for getting me that file. Digging into it I found that the computer is currently using an Intel(R) UHD Graphics card, which is below the minimum requirements for the game. Minimum Requirements
Updating drivers might help out here Driver Assistant for Intel
If that doesn’t work we can look into a refund for you via a ticket, feel free to add this forum post to the ticket so they know you reached out for help. Refund