AVX Issues / Game Launches, then Crashes on Older Processors (CPU)

And the streamers are on again …

Took a crash dump of D2R.exe and opened with WinDbg.

Anyone know what this means? Is this AVX?

ERROR_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION} Illegal Instruction An attempt was made to execute an illegal instruction.

Pasting full WinDbg output below:


Microsoft (R) Windows Debugger Version 10.0.22415.1003 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\xxxxxx\AppData\Local\CrashDumps\D2R.exe.2756.dmp]
User Mini Dump File with Full Memory: Only application data is available

Symbol search path is: srv*
Executable search path is: 
Windows 10 Version 19042 MP (2 procs) Free x64
Product: WinNt, suite: SingleUserTS
Edition build lab: 19041.1.amd64fre.vb_release.191206-1406
Machine Name:
Debug session time: Thu Sep 23 13:16:59.000 2021 (UTC - 4:00)
System Uptime: 0 days 0:58:51.559
Process Uptime: 0 days 0:00:05.000
........................................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(ac4.1ea0): Illegal instruction - code c000001d (first/second chance not available)
For analysis of this file, run !analyze -v
ntdll!NtWaitForMultipleObjects+0x14:
00007ffe`33f6d8c4 c3              ret
0:000> !analyze -v
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************


KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 1155

    Key  : Analysis.DebugAnalysisManager
    Value: Create

    Key  : Analysis.Elapsed.mSec
    Value: 7183

    Key  : Analysis.Init.CPU.mSec
    Value: 530

    Key  : Analysis.Init.Elapsed.mSec
    Value: 25968

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 69

    Key  : Timeline.OS.Boot.DeltaSec
    Value: 3531

    Key  : Timeline.Process.Start.DeltaSec
    Value: 5

    Key  : WER.OS.Branch
    Value: vb_release

    Key  : WER.OS.Timestamp
    Value: 2019-12-06T14:06:00Z

    Key  : WER.OS.Version
    Value: 10.0.19041.1

    Key  : WER.Process.Version
    Value: 1.0.395.0


NTGLOBALFLAG:  0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

APPLICATION_VERIFIER_FLAGS:  0

CONTEXT:  (.ecxr)
rax=00007ff616041c70 rbx=00007ff617912148 rcx=00000000ffffffff
rdx=00007ff6179091a0 rsi=00000000000007fc rdi=000000000000096e
rip=00007ff616d02fc0 rsp=0000000682dff948 rbp=0000000000000000
 r8=0000000000000029  r9=0000013eb512a208 r10=0000521b21ba99d7
r11=0000000682dff970 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na po nc
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206
D2R+0xe02fc0:
00007ff6`16d02fc0 c5fa1005a81add00 vmovss  xmm0,dword ptr [D2R!NVSDK_NGX_D3D12_Shutdown1+0x263930 (00007ff6`17ad4a70)] ds:00007ff6`17ad4a70=40490fdb
Resetting default scope

EXCEPTION_RECORD:  (.exr -1)
ExceptionAddress: 00007ff616d02fc0 (D2R+0x0000000000e02fc0)
   ExceptionCode: c000001d (Illegal instruction)
  ExceptionFlags: 00000000
NumberParameters: 0

PROCESS_NAME:  D2R.exe

ERROR_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION}  Illegal Instruction  An attempt was made to execute an illegal instruction.

EXCEPTION_CODE_STR:  c000001d

STACK_TEXT:  
00000006`82dff948 00007ff6`16041c79     : 3f800000`3f800000 00000000`3f800000 00007ff6`1797d2a0 0000521d`00000005 : D2R+0xe02fc0
00000006`82dff950 00007ff6`178c969b     : 00007ff6`17912130 00000000`00000000 00000000`000007d7 00000000`0000096e : D2R+0x141c79
00000006`82dff980 00007ff6`178a63dc     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : D2R!NVSDK_NGX_D3D12_Shutdown1+0x5855b
00000006`82dff9b0 00007ffe`33587034     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : D2R!NVSDK_NGX_D3D12_Shutdown1+0x3529c
00000006`82dff9f0 00007ffe`33f22651     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14
00000006`82dffa20 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21


FAILED_INSTRUCTION_ADDRESS: 
D2R+e02fc0
00007ff6`16d02fc0 c5fa1005a81add00 vmovss  xmm0,dword ptr [D2R!NVSDK_NGX_D3D12_Shutdown1+0x263930 (00007ff6`17ad4a70)]

SYMBOL_NAME:  D2R+e02fc0

MODULE_NAME: D2R

IMAGE_NAME:  D2R.exe

STACK_COMMAND:  ~0s ; .ecxr ; kb

FAILURE_BUCKET_ID:  ILLEGAL_INSTRUCTION_c000001d_D2R.exe!Unknown

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

IMAGE_VERSION:  1.0.395.0

FAILURE_ID_HASH:  {06aafd48-84c1-5ce0-6f22-7cf7a5a3a217}

Followup:     MachineOwner
---------

0:000> .exr -1
ExceptionAddress: 00007ff616d02fc0 (D2R+0x0000000000e02fc0)
   ExceptionCode: c000001d (Illegal instruction)
  ExceptionFlags: 00000000
NumberParameters: 0

This thread isn’t about game crashes. You have a different issue.

We’re not even able to open the game at all.

3 Likes

A simple Yes or no to whether or not AVX is now a requirement is all thats needed for me to get a refund and never buy a blizzard product again. Frankly, D2R was my final hope for this company.

3 Likes

I have AVX, but game still crashes :frowning:

1 Like

i dont know what avx or any of this stuff is, but im not buying a new computer, id just like a link to get a refund if nybody has got one. cant find on the FAQ thing

Hey again all,

The reason we haven’t been communicating regarding the suspicion regarding AVX is that we aren’t sure that’s the cause just yet. Keep in mind that we’re just Customer Support - we don’t work on the engine itself so our insight into the inner workings is limited. However what I can say is that if this is the issue, it is not working as intended - AVX support was not supposed to be a requirement for the game, so if the engine is requiring it, that’s unexpected behavior.

Investigation continues. We’ll let you know when we hear more.

38 Likes

40 bucks is too much to waste and not to mention the 2 days off work

8 Likes

Same issue, i could play in the beta without any problems… but now (after pressing play) the game won’t start :frowning:

6 Likes

Throwing my post out there as well letting the team know I have the same issue. Click play, playing now them back to a play button with zero activity showing the game is launching save for a loading icon for a few seconds.

1 Like

I have SSE4A support in my CPU, is there any chance that game will run in next days ?
This SSE4.1 is realy neccesary ?
Beta works just fine…

1 Like

Thanks Drakuloth! I was worried.

New Processor/mobo/ram would be way to expensive especially due to the chip shortage.

1 Like

I have the same problem. The button changes from “Play” → “Launching” → “Playing now” → back to “Play”

That early access / beta worked fine. My system meets all stated system requirements, but it does NOT have AVX instructions.

1 Like

My CPU has no AVX - I appended also the output of dxdiag

------------------
System Information
------------------
      Time of this report: 9/23/2021, 19:55:49
             Machine name: MONKEY
               Machine Id: {2B980236-ECC1-4A68-850B-872A9BF4B79B}
         Operating System: Windows 10 Pro 64-bit (10.0, Build 19043) (19041.vb_release.191206-1406)
                 Language: German (Regional Setting: German)
      System Manufacturer: MSI
             System Model: MS-7522
                     BIOS: Default System BIOS (type: BIOS)
                Processor: Intel(R) Xeon(R) CPU           X5675  @ 3.07GHz (12 CPUs), ~3.1GHz
                   Memory: 12288MB RAM
      Available OS Memory: 12280MB RAM
                Page File: 4680MB used, 10286MB available
              Windows Dir: C:\WINDOWS
          DirectX Version: DirectX 12
      DX Setup Parameters: Not found
         User DPI Setting: 96 DPI (100 percent)
       System DPI Setting: 96 DPI (100 percent)
          DWM DPI Scaling: Disabled
                 Miracast: Available, no HDCP
Microsoft Graphics Hybrid: Not Supported
 DirectX Database Version: 1.0.8
           DxDiag Version: 10.00.19041.0928 64bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
           Card name: NVIDIA GeForce GTX 1060 6GB
        Manufacturer: NVIDIA
           Chip type: NVIDIA GeForce GTX 1060 6GB
            DAC type: Integrated RAMDAC
         Device Type: Full Device (POST)
          Device Key: Enum\PCI\VEN_10DE&DEV_1C03&SUBSYS_37161458&REV_A1
       Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 
 Device Problem Code: No Problem
 Driver Problem Code: Unknown
      Display Memory: 12191 MB
    Dedicated Memory: 6052 MB
       Shared Memory: 6139 MB
        Current Mode: 1920 x 1080 (32 bit) (144Hz)
         HDR Support: Not Supported
    Display Topology: Internal
 Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
     Color Primaries: Red(0.646484,0.330078), Green(0.309570,0.617188), Blue(0.152344,0.073242), White Point(0.313477,0.329102)
   Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
        Monitor Name: LG 24GM77(Display Port)
       Monitor Model: 24GM77
          Monitor Id: GSM5A92
         Native Mode: 1920 x 1080(p) (60.000Hz)
         Output Type: Displayport External
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
      Advanced Color: Not Supported
         Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_19c79fb6254e3b11\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_19c79fb6254e3b11\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_19c79fb6254e3b11\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_19c79fb6254e3b11\nvldumdx.dll
 Driver File Version: 30.00.0014.7212 (English)
      Driver Version: 30.0.14.7212
         DDI Version: 12
      Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
        Driver Model: WDDM 2.7
 Hardware Scheduling: Supported:True Enabled:False 
 Graphics Preemption: Pixel
  Compute Preemption: Dispatch
            Miracast: Not Supported
      Detachable GPU: No
 Hybrid Graphics GPU: Not Supported
      Power P-states: Not Supported
      Virtualization: Paravirtualization 
          Block List: No Blocks
  Catalog Attributes: Universal:False Declarative:True 
   Driver Attributes: Final Retail
    Driver Date/Size: 13.09.2021 02:00:00, 1056296 bytes
         WHQL Logo'd: n/a
     WHQL Date Stamp: n/a
   Device Identifier: {D7B71E3E-5F43-11CF-C46B-18170EC2D335}
           Vendor ID: 0x10DE
           Device ID: 0x1C03
           SubSys ID: 0x37161458
         Revision ID: 0x00A1
  Driver Strong Name: oem0.inf:0f066de38c1ebff8:Section044:30.0.14.7212:pci\ven_10de&dev_1c03
      Rank Of Driver: 00CF2001
         Video Accel: 
         DXVA2 Modes: {86695F12-340E-4F04-9FD3-9253DD327460}  DXVA2_ModeMPEG2_VLD  {6F3EC719-3735-42CC-8063-65CC3CB36616}  DXVA2_ModeVC1_D2010  DXVA2_ModeVC1_VLD  {32FCFE3F-DE46-4A49-861B-AC71110649D5}  DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoFGT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeHEVC_VLD_Main  DXVA2_ModeHEVC_VLD_Main10  {20BB8B0A-97AA-4571-8E99-64E60606C1A6}  {15DF9B21-06C4-47F1-841E-A67C97D7F312}  DXVA2_ModeMPEG4pt2_VLD_Simple  DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC  {9947EC6F-689B-11DC-A320-0019DBBC4184}  {33FCFE41-DE46-4A49-861B-AC71110649D5}  DXVA2_ModeVP9_VLD_Profile0  {6AFFD11E-1D96-42B1-A215-93A31F09A53D}  {914C84A3-4078-4FA9-984C-E2F262CB5C9C}  
   Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
        D3D9 Overlay: Supported
             DXVA-HD: Supported
        DDraw Status: Enabled
          D3D Status: Enabled
          AGP Status: Enabled
       MPO MaxPlanes: 1
            MPO Caps: Not Supported
         MPO Stretch: Not Supported
     MPO Media Hints: Not Supported
         MPO Formats: Not Supported
    PanelFitter Caps: Not Supported
 PanelFitter Stretch: Not Supported

-------------
Sound Devices
-------------
            Description: Lautsprecher (Sound Blaster X7)
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: USB\VID_041E&PID_323A&REV_0100&MI_00
        Manufacturer ID: N/A
             Product ID: N/A
                   Type: N/A
            Driver Name: ksusba64.sys
         Driver Version: 1.16.4.14 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: n/a
          Date and Size: 09.10.2020 02:00:00, 1738664 bytes
            Other Files: 
        Driver Provider: Creative Technology Ltd.
         HW Accel Level: Emulation Only
              Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

            Description: SPDIF-Out (Sound Blaster X7)
 Default Sound Playback: No
 Default Voice Playback: No
            Hardware ID: USB\VID_041E&PID_323A&REV_0100&MI_00
        Manufacturer ID: N/A
             Product ID: N/A
                   Type: N/A
            Driver Name: ksusba64.sys
         Driver Version: 1.16.4.14 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: n/a
          Date and Size: 09.10.2020 02:00:00, 1738664 bytes
            Other Files: 
        Driver Provider: Creative Technology Ltd.
         HW Accel Level: Emulation Only
              Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
            Description: Mic/Inst (Samson G-Track Pro)
  Default Sound Capture: Yes
  Default Voice Capture: Yes
            Driver Name: USBAUDIO.sys
         Driver Version: 10.0.19041.1202 (English)
      Driver Attributes: Final Retail
          Date and Size: 26.08.2021 02:00:00, 209920 bytes
              Cap Flags: 0x0
           Format Flags: 0x0

Intel X5675. Im running even more modern games fine with this.

Windows Error report:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Application Error" /> 
  <EventID Qualifiers="49152">1005</EventID> 
  <Version>0</Version> 
  <Level>2</Level> 
  <Task>100</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2021-09-23T17:52:23.1300144Z" /> 
  <EventRecordID>22497</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="0" ThreadID="0" /> 
  <Channel>Application</Channel> 
  <Computer>MONKEY</Computer> 
  <Security /> 
  </System>
- <EventData>
  <Data /> 
  <Data>Diablo II: Resurrected</Data> 
  <Data>00000000</Data> 
  <Data>0</Data> 
  </EventData>
  </Event>
Aus einem der folgenden Gründe kann Windows nicht auf die Datei "" zugreifen: Es besteht ein Problem mit der Netzwerkverbindung, dem Datenträger mit der gespeicherten Datei bzw. den auf dem Computer installierten Speichertreibern, oder der Datenträger fehlt. Das Programm Diablo II: Resurrected wurde von Windows wegen dieses Fehlers geschlossen.

Programm: Diablo II: Resurrected
Datei: 

Der Fehlerwert ist im Abschnitt "Zusätzliche Dateien" aufgelistet.
User action
1. Öffnen Sie die Datei erneut. Diese Situation ist eventuell ein temporäres Problem, das selbstständig behoben wird, wenn das Programm erneut ausgeführt wird.
2. Wenn Sie weiterhin nicht auf die Datei zugreifen können und
	- diese sich im Netzwerk befindet,  dann sollte der Netzwerkadministrator sicherstellen, dass kein Netzwerkproblem besteht und dass eine Verbindung mit dem Server hergestellt werden kann.
	- diese sich auf einem Wechseldatenträger, wie z. B. einer Diskette oder einer CD, befindet, überprüfen Sie, ob der Datenträger richtig in den Computer eingelegt ist.
3. Überprüfen und reparieren Sie das Dateisystem, indem Sie CHKDSK ausführen. Klicken Sie dazu im Startmenü auf "Ausführen", geben Sie CMD ein, und klicken Sie auf "OK". Geben Sie an der Eingabeaufforderung CHKDSK /F ein, und drücken Sie die EINGABETASTE.
4. Stellen Sie die Datei von einer Sicherungskopie wieder her, wenn das Problem weiterhin besteht.
5. Überprüfen Sie, ob andere Dateien auf demselben Datenträger geöffnet werden können. Falls dies nicht möglich ist, ist der Datenträger eventuell beschädigt.  Wenden Sie sich an den Administrator oder den Hersteller der Computerhardware, um weitere Unterstützung zu erhalten, wenn es sich um eine Festplatte handelt.

Zusätzliche Daten
Fehlerwert: 00000000
Datenträgertyp: 0

And dont tell me it does not meet minimum system requirements… The only thing missing is AVX. And no one needs AVX for anything in a game. Otherwhise the Xeon x5675 runs circles around minimal specs…

Same here. Trying to resolve “Game never launching” issue. Tried everything technical support suggests. Seems to be lack of AVX support. Please fix this.

1 Like

Good support reponses are such a pleasure to see, thanks Drakuloth

3 Likes

incompetent staff, can’t even get a launch correct.

2 Likes

https://us.battle.net/support/en/help/product/d2r/1930/1932/solution

8 Likes

Yep so pissed off, been waiting months for this. Patch ASAP, the Beta worked fine

11 Likes