AVX Issues / Game Launches, then Crashes on Older Processors (CPU)

Technical Support
1

(THIS ISSUE HAS BEEN FIXED. YOU MAY NEED TO UPDATE YOUR GAME. IF YOU STILL HAVE ISSUES YOU HAVE A DIFFERENT PROBLEM AND WILL NEED TO TROUBLESHOOT FURTHER, PERHAPS WITH THE HELP OF THE LINKS DRAKULOTH HAS LISTED BELOW.
tHANK YOU EVERYONE. SEE YOU IN GAME!!)
press play, it says launching, then now playing, then back to play. no launch.

UPDATE: This seems to be getting patched later today, or early tomorrow.

Thank you everyone who helped figure out the problem

Edited by Blizzard - fixed system requirements link.

Update2: They now believe they wont have a fix until Monday.

Also, this is the “AVX” problem, to be clear.

Also, the patch they released was not a fix for this, rather another issue, but it did effect what happens when we, with this avx issue, press play; we now get a black screen for a second and then an error.

136 Likes
2

Having same issue. Running scan now.

Able to play Open & Closed Beta game with no issues.

10 Likes
3

2 posts were split to a new topic: Can’t click “Play” button - This Game Cannot Be Played Yet

4

Scan complete. No issues. Still will not launch. See .exe running in Task Manager for a few seconds then vanishes.

4 Likes
5

ctd all the time for me.

6

Same issue on 2 completely different desktops. Click Play > button turns to Launching > Playing Now > back to Play.

In the Event Viewer > Application I am seeing the following events:

Application Error, 1000
Faulting application name: D2R.exe, version: 1.0.395.0, time stamp: 0x614bd478
Faulting module name: D2R.exe, version: 1.0.395.0, time stamp: 0x614bd478
Exception code: 0xc000001d
Fault offset: 0x0000000000e02fc0
Faulting process id: 0x2ca0
Faulting application start time: 0x01d7b08e139db076
Faulting application path: C:\Program Files (x86)\Diablo II Resurrected\D2R.exe
Faulting module path: C:\Program Files (x86)\Diablo II Resurrected\D2R.exe
Report Id: 5670811f-e8b2-4f27-bf60-d0f1f0055a8d
Faulting package full name:
Faulting package-relative application ID:

Application Error, 1005
Windows cannot access the file for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Diablo II: Resurrected because of this error.

Program: Diablo II: Resurrected
File:

The error value is listed in the Additional Data section.
User Action

  1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
  2. If the file still cannot be accessed and
    • It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
    • It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
  3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
  4. If the problem persists, restore the file from a backup copy.
  5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.

Additional Data
Error value: 00000000
Disk type: 0

Windows Error Reporting
1001
Fault bucket 2073007032187542601, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: D2R.exe
P2: 1.0.395.0
P3: 614bd478
P4: D2R.exe
P5: 1.0.395.0
P6: 614bd478
P7: c000001d
P8: 0000000000e02fc0
P9:
P10:

Attached files:
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1279.tmp.dmp
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1316.tmp.WERInternalMetadata.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1356.tmp.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1364.tmp.csv
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1384.tmp.txt

These files may be available here:
\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_D2R.exe_51d8fe635154896e42d6f4b87a63a59c4fc9b_27bfdeda_e95e606e-c70d-4240-9e77-18139dca6df6

Analysis symbol:
Rechecking for solution: 0
Report Id: 5670811f-e8b2-4f27-bf60-d0f1f0055a8d
Report Status: 268435456
Hashed bucket: 3f723e6d832a3992fcc4cce99a6cdc49
Cab Guid: 0

9 Likes
7

Same here, srsly blizzard have one job!

8 Likes
8

Exact same thing happening here.

3 Likes
9

Same for me, not working

3 Likes
10

Same issue here. what a waste of time

4 Likes
12

Same issue too, click on play button many times but no lucky for me

5 Likes
13

Game wont even open for two of my buddies. Press play and it says playing now and does nothing.

9 Likes
14

I will add my name to the pile - same thing for me. Click play, says launching, says playing, then goes back to play and nothing opens up. W10 PC

6 Likes
15

Tossing my hat in the ring.

Click Play, turns to Playing Now

Nothing happens. Play button lights back up again.

8 Likes
16

Same problem on an I7-950 with a GTX 1060. Does the game need AVX support because I had this same problem before with another remaster.

3 Likes
17

Same issue for me. Hoping someone can find a fix soon

2 Likes
18

I’ve scanned files twice and nothing.

1 Like
19

at least most people here has the “play” button lit.
mines still grayed out saying
“this game cannot be played yet”

2 Likes
20

its says that London 4 PM BST. it is over 4:00 PM and didn’t start for god sake. what the hell?

21

Every blizzard launch…

5 Likes