i have a GL 65 leopard with a core i7 with nvidia gefore rtx 2070 card and its saying the same thing? when i bought this game i was able to play it now im not what is going on?!
1 Like
with a quick search⌠youâll see laptops arent supported yet⌠and Im sure most the people here complaining are using laptops (other than the ones using 2009 hardware)
a patch or 2 ago boned laptops⌠sooooo have fun w that.
so then my question i have a desktop with a 9th gen i7 and a nvidia gtx 1650 and im still having this problem.
So what can i do to get it to work all the random âfixesâ online still donât fix the problem
Check the specs, make sure you meet them⌠update drivers, update windows.
You should make your own thread with a DxDiag. Please do not add it here.
D2R works fine in:
Intel(R) Core⢠i7-4500U CPU @ 1.80GHz
???
i meet them and drivers and windows are up to date. still does it
1 Like
im confused what do you mean?
1 Like
Hi just bought and downloaded this - was looking forward to playing it again and I cannot - am assuming that amd radeon hd 8550g not good enough - why is there no indication of requirements prior to buying and downloading? Totally disappointed - how do I get a refund?
1 Like
The System requirements are on the Shop page where you purchase it. They are listed in full at the bottom, and linked at the top under the purchase button. They are also in a Support article that comes up on search, and were in the Beta announcements. Many media reviews also covered them.
Minimum Video is
Nvidia GTX 660/AMD Radeon HD 7850
The game does not currently support any form of integrated graphics, only the Nvidia and Radeon dedicated cards.
First make sure your PC is using the dedicated graphics card you have, and not an onboard one. Be sure to update drivers as well.
If the game still does not work, you should put in a Support ticket to request a refund as soon as possible. Time from purchase matters as does any time in-game playing.
Here is a direct link to the Refund request ticket. Blizzard Support - Contact Support
Support > Contact Support > D2R > Categorize issue > Payments > Refund.
If it is declined by the system tool, you can use the need more help option to have a GM review it in person. Ticket times are a bit long right now as they support all Blizzard games and many are off for the Thanksgiving Holiday right now.
Unfortunately it isnât. Itâs waaaaaaaaaaaaaay below the minimum requirements in terms of power, by multiple generations in fact: https://www.techpowerup.com/gpu-specs/radeon-hd-8550g-igp.c2186. In fact, the 13 year old nVidia 9800 GT is 237% more powerful than your APU. Youâre going to need to acquire a dedicated GPU and put it in your first PCIe slot, making sure to get one that is newer than the minimum requirements.