Fail to go online

[charley222-1304]

can not go online now for any reason

i log off 5 min grabing some food comeback , now online fail

account dont load , this is really a mess

[Guitarzan-11712]

Yep, no characters loading.

[LennyGhoul-1732]

Same as Op (20 characters)

[TrevaJax-1832]

Same issue.
“Failed to get online characters. Please Try Again.”

[SuperCuddles-11193]

Just try again bro…you did? Okay, now try again…you did? Okay, keep trying. EVENTUALLY, it will work, trust me.

[charley222-1304]

still fail welcome to blizzard server for a 20 year old game remaster

[Digital7-11162]

Same thing happened to me

[Kosmonaut-1721]

same-sies, but at least it’s still better than that mobile game

[MajorH-1509]

Same issue for me - all my online characters gone “Failed to load characters, please try again”. Have loaded about 15 times now with no luck. Clearly a bug - when is this going to be rolled back @Blizzard?

[Naruki-1502]

Also same, I left to go DIY something and came back to this.

[Jhav-2931]

Same.

Game hangs on black screen after connecting to Battle.net for a while, then starts on offline characters. Clicking on online characters results in the message “Failed to get online characters. Please try again.” Clicking on the online characters tab again switches to an empty list of characters. I can create a new online character, but attempting to actually play hangs on “Creating game…” for a while, followed by the message “Cannot connect to server.” Restarting the game entirely results in still not being able to see online characters, including the newly created one.