There is a reasonable expectation though that the major and most popular feature of the game will work. It would be like producing a pickup truck, advertising it towing all kinds of payloads, and then, when it can’t actually tow due to a workmanship oversight, being told to F off because you can still drive it.
The game is a lemon. I’ll deal with it until they get things stable because I’m literally addicted to it, but this is not what people paid for and everybody knows it.