D2R unexpected error crash

Technical Support
1

Keep getting the same crash error after launching the game. The game window launches, stays black for about 5 seconds, then crashes with a crash reporter opening up saying the game crashed due to an unexpected error.

1 Like
2

The most common cause is not meeting the system requirements. Have you reviewed those?

3

I meet the minimum requirements

4

Can you add a DxDiag here?

5

System Information

  Time of this report: 9/27/2021, 12:14:37
         Machine name: JORDAN-PC
           Machine Id: {AAAA08D3-1A69-484E-A8B1-A38D0C37784E}
     Operating System: Windows 10 Home 64-bit (10.0, Build 19043) (19041.vb_release.191206-1406)
             Language: English (Regional Setting: English)
  System Manufacturer: System manufacturer
         System Model: System Product Name
                 BIOS: BIOS Date: 12/30/09 20:31:36 Ver: 08.00.15 (type: BIOS)
            Processor: Intel(R) Core(TM) i7 CPU         940  @ 2.93GHz (8 CPUs), ~2.9GHz
               Memory: 12288MB RAM
  Available OS Memory: 12280MB RAM
            Page File: 9195MB used, 9483MB available
          Windows Dir: C:\WINDOWS
      DirectX Version: DirectX 12
  DX Setup Parameters: Not found
     User DPI Setting: 96 DPI (100 percent)
   System DPI Setting: 96 DPI (100 percent)
      DWM DPI Scaling: Disabled
             Miracast: Available, no HDCP

Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.0928 64bit Unicode
DxDiag Previously: Crashed in DirectShow (stage 1). Re-running DxDiag with “dontskip” command line parameter or choosing not to bypass information gathering when prompted might result in DxDiag successfully obtaining this information

DxDiag Notes

  Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
      Input Tab: No problems found.
6

Most of the report is missing. You can also post on Pastebin.com and provide the end of the link here.

7
8

  • The GTX750Ti actually performs just a bit worse than the GTX660 (min required), so it could be that the GPU itself is worn with age/use and not performing well.

  • XBoxStat.exe could be causing crashes.

9

I have the requirements, but not work…crash lounching the game:
Processor: Intel(R) Core™ i7 CPU 870 @ 2.93GHz (8 CPUs), ~2.9GHz
Memory: 16384MB RAM
Available OS Memory: 16382MB RAM
Page File: 7882MB used, 24884MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, no HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.0928 64bit Unicode

10

Please start your own thread with the full report. I’m monitoring for new topics for a little bit.

11

It is definately an older computer, but I played the beta with zero issues, so idk why it can’t run the actual game

12

The beta was a slightly different client, always is.

But I also noticed that the i7-940 does not support AVX (a method of cpu instruction), which is something the staff is looking into since it isn’t listed in the requirements.

13

At first the game window wouldn’t launch at all. The play button would go from “play” to “launching” to “playing now” then back to “Play” then an update came, fixed that issue and now I’m at where I’m at

14

I think if they address the AVX issue you’ll be ok. The performance won’t be very good due to the card, but it shouldn’t crash as much. Follow that thread I linked above :slight_smile:

2 Likes
15

They have an update about the AVX issue: