I posted in the legacy forum and support informed me to post here. I have tried to reset my password over the last 2 weeks and the password page (from the emailed link) goes straight into an error page. Why? I would like to reset my password as it’s an option and I receive the email. You guys still sell the game so these options should still be viable. I need this looked into.
I attempted to reset my password again today. The password reset email arrived immediately, confirming that the email address is associated with the account. However, every time I click the reset link, Blizzard’s website tells me to request a new password reset instead of allowing me to proceed.
This has occurred repeatedly across multiple attempts. Since Customer Support has already confirmed that they do not have the tools to resolve my legacy account verification issue and advised me to seek developer assistance, I’m hoping someone from the development team can investigate whether the account’s verification or password reset process is failing on the backend.
Thank you for taking the time to review this issue.
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