Can't launch updated version, but can launch PTR

Technical Support
1

I cannot launch the game but the PTR works. makes no sense!!

EDIT:

Faulting application name: D2R.exe, version: 1.1.2018.0, time stamp: 0x61b77ed0
Faulting module name: D2R.exe, version: 1.1.2018.0, time stamp: 0x61b77ed0
Exception code: 0xc0000005
Fault offset: 0x000000000001b7a7
Faulting process id: 0xca0
Faulting application start time: 0x01d80c76f72ea4e2
Faulting application path: C:\Program Files (x86)\Diablo II Resurrected\D2R.exe
Faulting module path: C:\Program Files (x86)\Diablo II Resurrected\D2R.exe
Report Id: 3bfc7616-1279-4ece-ad30-4bef2d6add71
Faulting package full name:
Faulting package-relative application ID:

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