BUG Game crashes while playing. I love the game and effort put into but i cannot continue to play HC. Need (please) help

Dear all,
played for 20 years diablo 2. Old game was in last years stable for me. In D2R i encounter problems.

a) Have regular disconnects with an error message, e.g. 4552C321-1373-40BF-8C9C-567057718120 . These crashes seem to work as intended as i just exit the game and have to relog in (appears in 8 hours approx. 4 times). These are just annoying.
b) There is a second form of crash. I crash in a game and it seems like ive a timeout. I end in character selection screen (single player) after timeout, and after i switch to multiplayer screen i see my hardcore character (not dead). I log into chat and rejoin the same game - i get another timeout. Than the character is displayed as a ghost and dead. This happened now often (3 times 4 days) and apparently i cannot continue to play the game.

I love the game but seriously i need help.

I found some logs; the end of those logs seem to be the moment where i died. Ive a 3080 RTX(NVIDIA), Win 10, and a 11900 Intel processor if that helps. PC is a desktop. 32 GB ram - not ultimatively best pc but sound enough i found to meet min. requirements.

11/28 10:59:39.772 [Render/4] [<>:0]: NVIDIA DLSS not available on this hardward/platform., FeatureInitResult = 0xbad00000, info: NVSDK_NGX_Result_Fail
11/28 10:59:40.372 [CommandDefinition/4] [<>:0]: Could not find ExecuteCommandCallback: Help
11/28 10:59:40.614 [CommandDefinition/4] [<>:0]: Could not find ExecuteCommandCallback: InviteSentList
11/28 10:59:40.614 [CommandDefinition/4] [<>:0]: Could not find ExecuteCommandCallback: InviteReceivedList
11/28 10:59:40.614 [CommandDefinition/4] [<>:0]: Could not find ExecuteCommandCallback: List
11/28 10:59:40.614 [CommandDefinition/4] [<>:0]: Could not find ExecuteCommandCallback: Add
11/28 10:59:40.614 [CommandDefinition/4] [<>:0]: Could not find ExecuteCommandCallback: Remove
11/28 10:59:40.614 [CommandDefinition/4] [<>:0]: Could not find ExecuteCommandCallback: InviteAccept
11/28 10:59:40.614 [CommandDefinition/4] [<>:0]: Could not find ExecuteCommandCallback: InviteReject
11/28 10:59:40.614 [CommandDefinition/4] [<>:0]: Could not find ExecuteCommandCallback: IgnoreNotifications
11/28 10:59:40.614 [CommandDefinition/4] [<>:0]: Could not find ExecuteCommandCallback: IgnoreWhisper
11/28 10:59:40.614 [CommandDefinition/4] [<>:0]: Could not find ExecuteCommandCallback: UnignoreWhisper
11/28 10:59:40.614 [CommandDefinition/4] [<>:0]: Could not find ExecuteCommandCallback: IgnorePrivate
11/28 10:59:40.614 [CommandDefinition/4] [<>:0]: Could not find ExecuteCommandCallback: UnignorePrivate
11/28 10:59:40.614 [CommandDefinition/4] [<>:0]: Could not find ExecuteCommandCallback: IgnorePublic
11/28 10:59:40.614 [CommandDefinition/4] [<>:0]: Could not find ExecuteCommandCallback: UnignorePublic
11/28 10:59:40.614 [CommandDefinition/4] [<>:0]: Could not find ExecuteCommandCallback: UnignoreNotifications
11/28 10:59:40.614 [CommandDefinition/4] [<>:0]: Could not find ExecuteCommandCallback: UnignoreWhisper
11/28 10:59:40.614 [CommandDefinition/4] [<>:0]: Could not find ExecuteCommandCallback: IgnoreWhisper
11/28 10:59:40.614 [CommandDefinition/4] [<>:0]: Could not find ExecuteCommandCallback: UnignorePrivate
11/28 10:59:40.614 [CommandDefinition/4] [<>:0]: Could not find ExecuteCommandCallback: IgnorePrivate
11/28 10:59:40.614 [CommandDefinition/4] [<>:0]: Could not find ExecuteCommandCallback: UnignorePublic
11/28 10:59:40.614 [CommandDefinition/4] [<>:0]: Could not find ExecuteCommandCallback: IgnorePublic
11/28 10:59:40.614 [CommandDefinition/4] [<>:0]: Could not find ExecuteCommandCallback: NotifyToggle
11/28 10:59:40.614 [CommandDefinition/4] [<>:0]: Could not find ExecuteCommandCallback: IgnoreWhisper
11/28 10:59:40.614 [CommandDefinition/4] [<>:0]: Could not find ExecuteCommandCallback: UnignoreWhisper
11/28 10:59:40.614 [CommandDefinition/4] [<>:0]: Could not find ExecuteCommandCallback: IgnorePrivate
11/28 10:59:40.614 [CommandDefinition/4] [<>:0]: Could not find ExecuteCommandCallback: UnignorePrivate
11/28 10:59:40.614 [CommandDefinition/4] [<>:0]: Could not find ExecuteCommandCallback: IgnorePublic
11/28 10:59:40.614 [CommandDefinition/4] [<>:0]: Could not find ExecuteCommandCallback: UnignorePublic
11/28 10:59:40.614 [CommandDefinition/4] [<>:0]: Could not find ExecuteCommandCallback: Dnd
11/28 10:59:40.614 [CommandDefinition/4] [<>:0]: Could not find ExecuteCommandCallback: Away
11/28 10:59:40.616 [CommandDefinition/4] [<>:0]: Could not find ExecuteCommandCallback: Online
11/28 10:59:40.616 [CommandDefinition/4] [<>:0]: Could not load Command file: data global commands offline.json
11/28 10:59:40.616 [CommandDefinition/4] [<>:0]: Could not find ExecuteCommandCallback: Dnd
11/28 10:59:40.616 [CommandDefinition/4] [<>:0]: Could not find ExecuteCommandCallback: Away
11/28 10:59:40.616 [CommandDefinition/4] [<>:0]: Could not find ExecuteCommandCallback: Online
11/28 10:59:40.616 [CommandDefinition/4] [<>:0]: Could not find ExecuteCommandCallback: Offline
11/28 10:59:40.616 [CommandDefinition/4] [<>:0]: Could not find ExecuteCommandCallback: WhoAmI
11/28 10:59:40.616 [CommandDefinition/4] [<>:0]: Could not find ExecuteCommandCallback: WhoIs
11/28 10:59:40.616 [CommandDefinition/4] [<>:0]: Could not find ExecuteCommandCallback: Time
11/28 10:59:40.616 [CommandDefinition/4] [<>:0]: Could not find ExecuteCommandCallback: SendMessage
11/28 10:59:40.616 [CommandDefinition/4] [<>:0]: Could not find ExecuteCommandCallback: SendMessage
11/28 10:59:40.616 [CommandDefinition/4] [<>:0]: Could not find ExecuteCommandCallback: Ignore
11/28 10:59:40.616 [CommandDefinition/4] [<>:0]: Could not find ExecuteCommandCallback: Unignore
11/28 10:59:40.616 [CommandDefinition/4] [<>:0]: Could not find ExecuteCommandCallback: InviteReceivedList
11/28 10:59:40.616 [CommandDefinition/4] [<>:0]: Could not find ExecuteCommandCallback: List
11/28 10:59:40.616 [CommandDefinition/4] [<>:0]: Could not find ExecuteCommandCallback: Join
11/28 10:59:40.616 [CommandDefinition/4] [<>:0]: Could not find ExecuteCommandCallback: Leave
11/28 10:59:40.616 [CommandDefinition/4] [<>:0]: Could not find ExecuteCommandCallback: Private
11/28 10:59:40.616 [CommandDefinition/4] [<>:0]: Could not find ExecuteCommandCallback: Invite
11/28 10:59:40.616 [CommandDefinition/4] [<>:0]: Could not find ExecuteCommandCallback: Kick
11/28 10:59:40.616 [CommandDefinition/4] [<>:0]: Could not find ExecuteCommandCallback: Designate
11/28 10:59:40.616 [CommandDefinition/4] [<>:0]: Could not find ExecuteCommandCallback: Resign
11/28 10:59:40.616 [CommandDefinition/4] [<>:0]: Could not find ExecuteCommandCallback: Accept
11/28 10:59:40.616 [CommandDefinition/4] [<>:0]: Could not find ExecuteCommandCallback: Reject
11/28 10:59:40.616 [CommandDefinition/4] [<>:0]: Could not find ExecuteCommandCallback: Who

11/28 11:00:34.377 Mesh vertex format is invalid. Filename: ‘data hd objects shrines_other deer_shrine model/fx_cloth_lod0.model’, Mesh: ‘deer_shrine_tarpShape’
11/28 11:01:01.495 line.m_sourceName.c_str 3 [:0]: DRSDTT 4004948770:1854032463
11/28 11:06:55.992 TerrainStampComponent Stamp with no terrain biome
e.g. 11/28 11:07:11.477 Texture: The texture array data hd env texture act3 jungle jungle_boats act3 texture was deleted before it finished loading.
111/28 11:08:45.941 Stamp with no terrain biome
11/28 11:09:07.388 Stamp with no terrain biome
e.g. 11/28 11:09:07.730 The texture array data hd env foliage global texture act3_roots_B.texture was deleted before it finished loading.
11/28 11:09:24.987 Stamp with no terrain biome
11/28 11:09:24.987 Stamp with no terrain biome
11/28 11:11:30.148 Heartbeat timeout, disconnecting…
11/28 11:11:32.742 Disconnected from game: m with character: KorStorylyneCNT
11/28 11:11:32.742 Attempting to get members from unknown channel Lobby.
11/28 11:11:32.761 Attempting to get members from unknown channel Lobby.
11/28 11:11:34.931 Attempting to get members from unknown channel Lobby.
11/28 11:11:46.317 Disconnected from Battle.net! [Error 1016 with message
11/28 11:11:46.349 D2BackendServices D2BackendServices: error: 1016 Error Source: 0 Error Value: 1016 String: Cannot Connect to Server
11/28 11:11:46.349 D2BackendServices: error: 1016 Error Source: 0 Error Value: 1016 String: Cannot Connect to Server
11/28 11:01:01.495 [line.m_sourceName.c_str()/3] [:0]: DRSDTT [4004948770:1854032463]

11/28 11:11:30.148 [“Heartbeat”/4] [<>:0]: Heartbeat timeout, disconnecting…
11/28 11:11:32.742 [GameConnectionObject/4] [<>:0]: Disconnected from game: m with character: KorStorylyneCNT
11/28 11:11:32.742 [BGSChannelService/4] [<>:0]: Attempting to get members from unknown channel Lobby.
11/28 11:11:32.761 [BGSChannelService/4] [<>:0]: Attempting to get members from unknown channel Lobby.
11/28 11:11:34.931 [BGSChannelService/4] [<>:0]: Attempting to get members from unknown channel Lobby.
11/28 11:11:46.317 [BGSInterface/4] [<>:0]: Disconnected from Battle.net! [Error 1016 with message ]
11/28 11:11:46.349 [D2BackendServices/4] [<>:0]: D2BackendServices: error: 1016 Error Source: 0 Error Value: 1016 String: Cannot Connect to Server
11/28 11:11:46.349 [D2BackendServices/4] [<>:0]: D2BackendServices: error: 1016 Error Source: 0 Error Value: 1016 String: Cannot Connect to Server
11/28 11:11:46.415 [s_ErrorCat/4] [<>:0]: OnGameListError reqId: 20, code: 2, msg:
11/28 11:11:46.415 [s_ErrorCat/4] [<>:0]: OnGameListError: No callback found for request 20
11/28 11:11:46.415 [ClientCharacterService/4] [<>:0]: OnReadCharacterListError reqId: 19, code: 2, msg:
11/28 11:11:46.415 [ClientCharacterService/4] [<>:0]: OnReadCharacterListError: No callback found for request 19
11/28 11:11:47.807 [BGSEnvironmentMap/4] [<>:0]: Environment Status: PROD - eu bnet - Release
11/28 11:11:56.921 [BGSChannelService/4] [<>:0]: Attempting to get members from unknown channel Lobby.
11/28 11:11:56.935 [BGSChannelService/4] [<>:0]: Attempting to get members from unknown channel Lobby.
11/28 11:11:59.798 [BGSChannelService/4] [<>:0]: Attempting to get members from unknown channel Lobby.
11/28 11:11:59.875 [GameConnectionObject/4] [<>:0]: Disconnected from game: m with character: KorStorylyneCNT
11/28 11:11:59.875 [BGSChannelService/4] [<>:0]: Cannot leave a non-channel stream
11/28 11:12:04.882 [“Heartbeat”/4] [<>:0]: Heartbeat timeout, disconnecting…
11/28 11:12:09.898 [“Heartbeat”/4] [<>:0]: Heartbeat timeout, disconnecting…
11/28 11:12:14.913 [“Heartbeat”/4] [<>:0]: Heartbeat timeout, disconnecting…
11/28 11:12:19.929 [“Heartbeat”/4] [<>:0]: Heartbeat timeout, disconnecting…
11/28 11:12:24.944 [“Heartbeat”/4] [<>:0]: Heartbeat timeout, disconnecting…
11/28 11:12:32.435 [BGSChannelService/4] [<>:0]: Attempting to get members from unknown channel Lobby.
11/28 11:12:32.833 [BGSChannelService/4] [<>:0]: Attempting to get members from unknown channel Lobby.
11/28 11:12:50.675 [line.m_sourceName.c_str()/3] [:0]: DRSDTT [4004948770:1854032463]
11/28 11:15:01.648 [“NetworkStateObject”/4] [<>:0]: NULL State Artifact passed into Process
11/28 11:15:01.648 [“NetworkStateObject”/4] [<>:0]: NULL State Artifact passed into Process

I think it’s fascinating that the majority of these seem to refer to problems with the Lobby and chat commands, considering that Lobby/chat problems are probably the #1 player complaint at this point.

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