Could you please link me to that statement? I was not aware they said that, or that any game company has. I am not aware of any company able to deliver that sort of thing. None of them own the internet between our homes and the end servers - which is what it would take to monitor lag.
The Queue in this case is because the Global database can’t handle the volume of data being thrown at it. They decided to put the old database code over all the regional datacenters and platforms. That is what gives us the Global cross progression. However, that database falls over dead and takes down D2R on all platforms when it goes.
So, they are queuing us while they work on fixing the database code. There is a pretty detailed post up top of the forums about it. Diablo II: Resurrected Outages: An explanation, how we’ve been working on it, and how we’re moving forward
This is not a hardware issue - it is a database coding issue.
That said, queue sucks. Currently I am at 168.