Golfire,
I’m not going to argue with you here, and I’m not going to sit here while you accuse someone trying to provide help to people of all manner of things.
We acknowledge that there were issues with the launch, we are fixing the ones that we find. This is not one of them. I understand that you are frustrated, and empathize that perhaps you and others may have made plans around this launch and that we could have done better here, but being frustrated about this situation and simply accusing us of having bugs which are demonstrably not bugs is not going to help you get the problem resolved.
I’m going to quote myself here, because it appears that you misinterpreted me.
The bolded part is the important part here. I was not looking for logs to diagnose a bug at this point. I was trying to get people to disperse into their own threads for the community to help one on one. In the thread we are currently talking in, I’ve suggested to contact support as well for faster support, and I’ll be going back into the old thread in just a moment to also clarify that support is a viable option for the visibility for other players.
At the end of the day, we want you to be able to play and enjoy the game. If something is impacting that, we will fix things where we can on our end, or troubleshoot with you where we cannot. This is one of the cases where we cannot push a button to fix things, so as previously mentioned if you need more help one on one with a support agent you can contact support. If you would instead prefer to work with other players for your issue, with the occasional blue post, you can post here, and if you have feedback, you can post in General Discussion.
Since you’ve already refunded the game there’s not really much point to continuing this discussion as it’s only interfering with our ability to help players who are being cooperative and trying to get their individual problems fixed. If at some point you decide to repurchase and need more help, please feel free to reach out using the contact support link above.
Whatever you do choose to do from here, best of luck.