i had the same issue. i asked for a fix for the issue or a refund, and they just revoked my access to the game and put me on a 1-4 week wait list for my refund. 
i been playing blizzard games since the 90s and this is the first time this ever happened to me. i am not satisified with this so far and i bought the game sept 25th. never got to play it one time
Big misconception here is that if thereās no AVX support it has to be an old CPU. Very much not soā¦ many of us have newer CPUs such as the Intel Pentium G4XXX Kaby Lake lineā¦ they were released in 2017 and have almost twice the benchmark power than the minimum spec listed. Really irritating.
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And piss off the streamers, the free advertisement? Hell no.
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Yes, thatās exactly my problem. I have a G4600.
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Metascore is only based on critic reviews.
Itās not about the money, itās about sending a message.
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My refunded has been approved and lord knows the day Iām getting my money back.
So, Iām looking for the last updates on this issue and helping to increase the number of reply so Blizzard answer us seriously.
And anxious to see if AngryPidgeon will turn out to be right. Hahahah!
Well I gave up on this and bought a new/used mobo, cpu, and memory off a buddy of mine that upgraded recently. Be here tomorrow. Supports AVX/AVX2 so s/b able to play after a full week smh. This cluster is astounding and like Iāve said from the beginning will be swept under the rug after itās resolved.
https://i.imgflip.com/5oq1d7.jpg
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I wonder why this game needs double precision SIMD instructionsā¦ I agree my CPU is a bit old but I can still run recent games most of the time with my GPU.
To believe I thought refunding would be a waste of time. A waste of time because surely even Blizzard understands what a 20 year anticipation means to people.
It means people taking off work, happily sacrificing wages that they would otherwise miss, had it not been for the opportunity to relive Diablo II.
Blizzard I work for Amazon. I get paid in snacks. I donāt have much money at all ever, yet I still was willing to support your game before its release, just to encourage you guys, and help let you know that this is what people want.
For years. and years. and years. and years. and years. me and my friends would randomly have these long discussions about our countless. and countless. and countless. and countless. experiences from playing Diablo II. I mean the list feels neigh endless:
The times we scammed, the times we got scammed, the times we corpse-popped, the times we got corpse-popped, the very many ganking stories, the hilarious HC deaths, the cows, the beef duels, the time my friend used his momās credit card to buy one of those broken runewords, only to get tricked into downloading a program that made him drop all his items. Before he panic-AltF4ād, the last thing he saw was his runeword falling to the ground. He literally only had that thing a day. I googled broken axes and Breath of the Dying came up. I think that was the one.
The point is, this release took a priority in many of our lives because it meant that much to us, and now it has been quite permanently damage/ruined. Iāve already missed out on, what should have been, a great regathering with my friends.
The ones who can even play have already leveled ahead of me.
I canāt even watch D2R streams past act 2, because I wanted to experience the newness for myself.
Your victim blaming argument does not apply when you release a Beta that works flawlessly for non-AVX computers. If your beta test had no intention of verifying supposed āminimum requirements,ā or general/basic compatibility for your consumers, then you could have just kept it inhouse.
Yes, you could say that these obviously important things that should be tested were not the main focus of your tests, but that doesnāt make much sense now does it?
Why is it obviously important:
How can you have a beta test for the consumers, if the consumers canāt launch your game.
If your consumers canāt launch your game, why would they buy it.
Iām going to leave the two questions above as statements, because they really arenāt questions at all if youāre trying to sell a product.
When I received the notice that my refund was processing, I still felt like I was being ripped off. Now that Iāve spent time thinking about it, Iāve realized that it is because the experience Blizzard has robbed me of was worth far more than $40.
Literally just had to rerelease with new graphics.
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https://imgur.com/RcfqQBv
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Some people have gotten answers from support that contain some faulty arguments. Faulty because:
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A) āNot supported even if it were more powerful than the lowest supported CPUā? And we as customer should somehow know that, when all we see from the min reqs is a processor that is weaker than the current one? And when 99.9% of the games released during few last years run perfectly fine?
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B) What about desktop processors like Celeron G5925 (LGA 1200) released 2020, which has no AVX-support and has more processing power than the min req i3-3250?
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C) "Supported means two thingsā¦ " ā powerful enough + technology support? Since when? Industry CPU min req conventions / standards are always about the processing power. Iām supposed to know that the min reqs of this specific game are about CPU instructions set instead of power? Even though 99.9% of the games released during few last years run perfectly fine?
Requirements in cases like D2R, where the game cannot be run at all without a specific CPU instructions set, are exceptional. Such requirements should be separately listed before people preorder and pay for the game.
Some of the min reqs related arguments presented by Bliz-support would be understandable, if we were talking about some obsolete tech which is not in anyway capable of running modern games, but that is not the case.
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The INCOMPETANCY and INSECURITY from the devs is STAGGERING! If they were working for ANY company that took themselves seriously they would have been FIRED long agoā¦ I will NEVER buy another product from them. D4 will also be a joke.
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WTF? I played the beta and it worked fine, just some lag.
Are you telling me that you added performance enhancement techniques without considering backwards-compatibility? I mean, sure add AVX instructions. NP its what you SHOULD do in the first place, but not adding support for older chipsets is just insane. Isnāt Blizzard a company that WANTS to make money? BASIC LEVEL SW development WTF?
if AVX then ā¦
elseif SSE thenā¦
elseif āPentium 4ā-alternative #Omegalul
else CRASH
Are you telling me you did not add SSE instruction calls when there is no AVX? Sure, I am presuming you added instruction level parallelism to enhance performance because I can not see what else you needed to add that ONLY exist in Sandy Bridge++ā¦ But IF this is the case I can assure you that I will NEVER buy any of your games again. WTF is your managers doing? How much do you pay them? I would INSTANTLY kick or at least cut their salaries if I managed a company and that happened.
And why the long wait? I donāt care myself, no hurry, it is just thatā¦ I could EASILY add support (and SW test) for this by MYSELF in less than 1h by using SSE/AVX support check and using wrappers for the new AVX instruction calls to support SSE (the predecessor to AVX) instead OR add the old beta code THAT WORKED (but with non-critical performance issues). THIS REQUIRERS BASIC SW DEV SKILL TO DO! Add some time for test system SW development + 1-2 days of regression testingā¦ So again, why the long wait?
I highly doubt your test system does not include pre-Sandy Bridge systems so this must be a combination of incompetent QA, SW dev and outsourcing managers. IF you donāt have this in your test system THEN OMFG you areā¦
Glad I do not own any Blizz stock! But if I did I would like you to answer ALL the questions I asked if I were to keep them!
BR
Angry (and sad) gamer that is a Senior SW developer/PhD candidate
Note: edit = spelling
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Canāt be more clear explainedā¦
I totally agree with you!
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Youre reading youre results wrong.
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I keep poking in here to watch for updates. Very sad to see there have been none.
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Same, def keeping an eye on the issue, even though Iāv refunded. Also told some of my close friends and guildmates on wow that I will not be returning. Never have I thought the day would come that Iād be pretty unwilling to load up a blizz game. One day soon, iāll rebuild a comp but Iām still not gonna look back at blizz for any form of entertainment (unless its to see if actiblizz is still up to their antics of course in the form of reading the forums when issues come up)
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Has anybody tried this? Iām not quite sure if this will somehow affect my PC