What they didn’t do is test the game. I’m sorry but you cannot tell me that essentially four weekends with PLAYERS, not actual bug testers and CSRs, is enough to adequately assess a game and server setup.
Do you know how many hours I’ve had to run tests for some of my deployments? And keep in mind the systems I work on a lot of times have less than a dozen concurrent connections. Weeks, not days or hours but weeks. We have to run prolonged testing on the control systems and servers for weeks to ensure that every eventuality is accounted for. And when we’re done running our tests we have others run tests to check that our tests didn’t miss anything. They’ve done nothing of the sort, they rushed into a release without testing their systems as Blizzard always does and they’re hoping that rather than having to fix it enough of the player base just gives up and quits. It’s what they’ve done every time with every release since Vivendi and Activision came into the picture.