Jambrix:
I tried a few different lookup tools and I’m getting mixed results. Some show Vyve Broadband, others show Level 3 Communications, one shows Allegiance Communications. All for your same IP address.
We’ve seen this happen before with IP address ranges that are sold between internet providers, as it can take some time for the registration information to be updated. Since there’s limited IPv4 addresses out there, they can be sold and reused between providers. Since you mentioned they hooked you up with new service it could be that this IP address likely belonged to a different provider recently.
Part of the problem here is that the classic Battle.net service will restrict access and not allow IP addresses registered as “business-class” IPs, or IPs that are registered as proxies or VPNs. These are commonly used by botters or people who want to exploit the game, so they are blocked outright. It only allows connections from “residential” IPs.
What you could possibly try would be to contact Vyve and request that they give you a different public IP address, perhaps an older available Vyve IP address (that wouldn’t have these registration issues).
At the moment though with the current IP you’re using it wouldn’t be allowed to connect, unless the registration is updated eventually. Apologies for the bad news, but hopefully that helps shed light on things.
Just wanted to update: They told me to come to the office and trade in my modem for a new one and it would fix this issue.
I am trying to get everything worked out before the release of Remastered Diablo II. Would swapping out a modem fix this? The tech support guy said this issue was over his head and we should start with a new modem…