I was banned on Tuesday during maintenance (coincidentally the day AFTER my 3 accounts resubbed , and on my birthday no less!) with the message that I was cheating or botting. I, in over 15 years of being a loyal Blizzard customer, have never once been banned, suspended, or so much as even warned. I have never botted, cheated, used illegal software, or anything of the sort. I do, however, run a lot of sandbox games and code editing programs. In my research since my suspension I have found this is pretty common among recent banwaves. People getting punished wrongfully with no chance of appeal, while literal GUILDS full of chinese botters, and the people I’ve been reporting for botting every week remain unpunished.
Each of my appeals has received almost the same verbatim two sentence autoreply of “This has already been reviewed and upheld. It will not be investigated further.” I keep asking what exactly got me banned so I can try and fix it or warn others, and nothing. Ignored. You’ve phased out live chat and phone support so we can’t talk to actual people anymore. This is a mess, Blizzard. I would like to reference the WAN show, where host Luke was banned for the same exact reason, and only got UNBANNED because fans harassed you until you actually called him to work it out. Well, not all of us are famous people, but that doesn’t mean we don’t deserve a fair assessment from BlizzCS.
I have no bot software. I have people who will vouch for having been playing with me upwards of 20 hours a day for weeks, as I was in the final push to my Rank 14 grind. All I want is for someone to talk to me, call me, anything. I want to talk to a real person, not some outsourced copy paste drone who doesn’t give a crap about doing good customer service as long as they stay within the exact lines of what’s expected of them: copy pasting from the accepted response document.
Please, Blizzard. Help me work this out. I’ve tweeted, I’ve appealed, I’ve done everything I can think of, and I’m starting to lose my mind. I would really rather my almost two decades of being a model customer not stop now, but if this “punishment” is upheld, I assure you it is the last dollar you will see from me.