What do we need a community manager for?
The problem is how toxic things are getting (in my opinion). Lots of players are staying to bot and make imaginary currency; they wouldn’t give two craps if a community manager said anything because they are going to carry on botting anyways. If Blizzard pulled resources it would be “devs vs hakkurs” and that’s never a good situation on a game with 20 year old code and very few original folks left that are capable of even working on it with a passion. (at least that’s my excuse for justification, anyone with some time and skill can really make changes) Any engineer worth their time would probably not be placed on a Diablo II team unless they really wanted to be there.
You can see updates on Diablo II and there have been many fixes in the background. Lets consider that Diablo II is not really making money. Sure you can buy 5,000 d2 bots with CD keys but that’s a drop in the bucket in comparison to WoW, Overwatch, Hearthstone, and even Diablo 3. It’s in my opinion essentially a passion project that’s still around because of fans like us.
I think a community manager would get quite bored with the constant complaints about how they got banned for botting. What do you say after the five thousandth complaint from obvious botters? Community management won’t fix anything in the long run, look at dead/dying games and how many of them attempted to revive their community with a manager. They were/are basically helpless without constant communication with a dev team and hype around the game itself.
Lets say there are around 15k legit players still actually playing the game on battle.net, they all buy a copy of LoD and nox; that’s about $300,000. i’m not sure what the wage of developers are, but add a community manager into that mix and it does not make any sense. You have server costs and more to consider also (an entire IT team).
Anyway aside from that, there are other communities out there (such as MetaDiablo [where I am an Admin]) if you’re looking to get involved with the community on a deeper level. We are trying to make a positive Diablo II community with MD, and pep it up with more things that we can make in our free time (tools and more).
I think it’s safe to assume that without them directly saying it, Blizzard is working on Diablo II and fixing big issues that happen to expose themselves. I’m not sure the about the botting issue; but again, there are other communities out there!