"we can do whatever we want for any reason"

Legacy Games Tech Support
1

So according to [PII edited by Blizzard], blizzard can do whatever they want and restrict for any reason even if its completely unreasonable like locking me out of my account for 2 months while telling me to have fun playing the game.

"our Terms of Service dictate that access can be restricted for any reason. You can read that here:
“link to TOS I can’t post on forums for some reason”

THAN HE CLOSES MY TICKET AFTER CUZ APPARENTLY MY ISSUE DOESNT MATTER ANYMORE IF ITS OKAY BY TOS? I’m still being repeatedly punished for no reason and staff are telling me it doesn’t matter cuz TOS says they can punish me for any reason?

This is stupid at this point, I’m getting auto punished whenever I log in and they are NOT being clear as to why or how to stop this. I have followed their directions with release/renew/flushdns without any changes. I have waited the 2 weeks and attempted to log in now 4 times with zero changes.

Their whole attitude of “well if you have a problem, who cares” is really not very cash money of them.

Classic GamesTicket Number: US79294406Status: ResolvedLast Update: 3 hours ago
2 months ago
[PII edited by Blizzard]
Can’t seem to connect to battle.net with my diablo 2, I just reinstalled after not playing for many many years and while install is fine and I can play single player, for some reason I cannot connect to battle.net closed or open realms, cannot connect east or west… I can’t figure out what the issue is and I’m not getting a error code. It takes a “very” long time at connecting to server and sometimes doesn’t make it past this point.

Most of the time it goes past server quickly to checking versions and than takes a long time to check versions, often it will hang up a long time here.

Sometimes it will go past checking versions and get to “unable to connect to bnet” but the area in the middle is blank like theres no code or anything, asks me to confirm my modem ect is good but it so I have no idea whats going on right now.

I use -w mode in shortcut and I can get past checking versions nearly every time “you were disconnected from battle.net. please reconnect.” comes up?

Is there a issue with my key? This is a legitimate key I have connected to my battle.net account, I don’t understand why there would be a problem.
2 months ago
Cruyvvers
Greetings [PII edited by Blizzard],

and thanks for taking the time to write to us today

I had a look into your troubles connecting to the Diablo II Battle.net platform and I could see that there’s an IP restriction on it which will expire on the 5th of May 2021.

I apologize for the inconvenience and I am sorry to say that the Customer Support is unable to lift these restrictions; I recommend to check this page for the possible causes: battle/support/en/article/000264916

I’m sorry that I could not assist you in a more direct way with your request this time, if you have any more questions or doubts please do not hesitate to contact us again and we will do our best to assist you.

Take care /wave

Luca, aka Game Master [PII edited by Blizzard],
Blizzard Customer Support
battle/it/
2 months ago
This ticket has been marked as Answered.
1 month ago
This ticket was marked as Resolved.
1 month ago
[PII edited by Blizzard]
Its beyond the may 5th date.

The exact same thing is happening.

I have just logged in 1 (one) time without touching the app since and let the one time attempt to connect.

I got the same unable to connect to battle.net warning. Tells me to check my modem ect but its fine.

Am I still under restriction? I thought you said expired may 5th?

What is CAUSING the restriction? Like why was it issued to me to start with?

Its been years since I played, I haven’t been able to log onto any online realms, including open… so I’m confused why I would be under restrictions if I’ve never been able to even log into a realm.
1 month ago
[PII edited by Blizzard]
Is there some kind of issue with my cd key? This is the key attached to my battle.net account, I know its good and its the last one I used years ago…

I have no idea what is going on but this is silly that I cant log in and that your saying nothing can be done about it.
1 month ago
This ticket has been marked as Answered.
1 month ago
Sevinhildred
Hello [PII edited by Blizzard]

This is Tech Specialist [PII edited by Blizzard]. I understand you are having troubles with Diablo 2 connecting. I do see the restriction as having been lifted. I have a few troubleshooting steps for you to go ahead and try before attempting to log in again.

• You will want to check the firewall on the router itself. As well as run any firmware updates. This may require factor defaulting the router.

  • Firewall Configuration Issues
    battle/support/article/000007842

• You want to clear out any cobwebs, so to speak, in your connection. This is a hard reboot of the system and then clearing out the connection itself to get rid of any residual data.

  • Power Cycle Your Network Devices battle/support/article/000031851

  • IP Release, Renew, and Flush DNS
    battle/support/article/000082450

    • Make sure you are not using any VPNs, VMWARE or Virtual Box. You will want to be on a residential connection, if you are unsure if your connection is residential you can check a trace route or contact your ISP.
      3 weeks ago
      This ticket was marked as Resolved.
      24 hours ago
      [PII edited by Blizzard]
      Okay I have followed these directions.

The problem is the same.

I am not using any sort of VPN, VMware, or Virtual box.

I’m fairly sure my connection is residential since I buy a monthly service from Shaw that is hooked up via cable line to a modem, the modem is than hooked up directly to my tower computer via hard wire.

It seems to get stuck forever on checking versions, than disconnects.

Super disappointing I can’t play the game online anymore.
23 hours ago
[PII edited by Blizzard]
I tried going to east and it goes instantly to “you were disconnected from battle.net. please reconnect”

like no wait time just straight to it.
17 hours ago
[PII edited by Blizzard]
Hi [PII edited by Blizzard]

GM [PII edited by Blizzard]here. Thanks for contacting us about this. I’m sorry I wasn’t able to talk to you personally, which is what I would prefer!

It looks like the IP restriction was renewed again, this time to July 5th. It may be that this IP address was assigned dynamically to you from a pool of IP which had previously been involved in exploitation.

The new Battle.net system, which we’ll be migrating D2 to soon, doesn’t use this system, but in the meantime I’d recommend renewing your IP lease and perhaps flushing your DNS.
support.blizzard/article/000082450

If there’s anything else I can help with, please let me know!

Game Master [PII edited by Blizzard]
Blizzard Entertainment Europe
<eu.blizzard/support>

If you need to get back to me, please remember to resubmit any technical files or other documents; we do not retain copies of your personal data!
17 hours ago
This ticket has been marked as Answered.
14 hours ago
[PII edited by Blizzard]
Again you have not made a new suggestion.

I have already attempted to do ip renew/release/flush and it did nothing, in fact, your telling me it triggered me into another ip restriction simply trying to connect?

This is outragous at this point, I’m obviously not doing anything and simply trying to log in should not be getting me repeatedly restricted.

Can you please look into this instead of telling me to do the exact same things repeatedly that are obviously not working?

Why am I being restricted? What is triggering it?

Instead of telling me to do the same things, maybe look into why I’m being restricted?

Cuz this is stupid at this point, it shouldn’t take me months to log into the game and I shouldn’t be getting 2 week bans OUT OF THE DUCKING BLUE for simply FOLLOWING YOUR DIRECTIONS.
12 hours ago
This ticket has been marked as Answered.
12 hours ago
[PII edited by Blizzard]
Greetings [PII edited by Blizzard],

My name is Martin aka Game Master [PII edited by Blizzard]of the German Team! I hope that your day has been pleasant, besides the challenge you encountered.

You got restricted in Diablo II.
Customer Support can’t assist with the specific reason why a temprary restriction is applied. You can find possible reasons here: support.blizzard/article/000264949

Please wait at least 24 hours before trying to login again.

Have a great time and a lot of fun in the game.

Cheers
Martin aka Game Master [PII edited by Blizzard]
4 hours ago
[PII edited by Blizzard]
This did not solve my problem.

I am still banned for a reason you have not been clear with me about.

I am being punished for a reason you have not been clear with me about.

I am still clueless as to WHY I have triggered this punishment.

I am still clueless as to WHAT I can do to avoid this punishment.

How can I have a great time, or even “a lot of fun” if your company has failed to allow me to log into the game in over 2 months now.

Again; its been 2 months of following your directions and getting nowhere; please do your job and look into this more cuz I’m being randomly punished FOR SIMPLY FOLLOWING YOUR DIRECTIONS and I feel this is EXTREMELY UNFAIR and its upsetting me the level of incompetence that is going on from your company by being unable or unwilling to look into this or address ANY of my questions or concerns around it.

What is the point of responding to me if your not telling me how to deal with this situation? Your basically telling me to go duck myself when you say “hae a great time and a lot of fun in game” when you know I haven’t been able to log in despite trying for 2 months straight.

How do I “have a great time and a alot of fun in game” if I’ve been begging your company to fix a problem for 2 months that your repeatedly refusing to do?

Telling me I’m punished, without explaining why or how to avoid it is extremely unhelpful.
4 hours ago
Joe
Error: “Your connection to Battle.net has been temporarily restricted from this server”
Error: “Your connection has been temporarily restricted from Battle.net. This restriction is realm-specific and can last up to 2 weeks”

I am NOT getting EITHER of these messages, your suggestion is bad cuz your not even paying attention to what my problem is.

Look; not a single person from your staff has addressed my issues, I’m sick of being sent on a goose chace here and being told you have no idea whats going on.
4 hours ago
[PII edited by Blizzard]
Since your refusing to do your job I will humor you.

I am not doing ANYTHING from this list, again, I cannot log in, I cannot get past the checking versions window.

Attempting to use an invalid CD-key <-- not doing this, using my cdkey from battle.net
Attempting to use a hacked or modified game client to log in to Battle.net <-- using downloaded client with registered cdkey
Using unauthorized third-party programs or addons – using downloaded client with registered cdkey
Connecting to Battle.net using a business network, cloud hosting service, VPN, or proxy <-- shaw internet wired directly to computer
Rapidly connecting and disconnecting from Battle.net <-- Not happening, it gets stuck on checking versions on west, other realms it just disconnects instantly.
Switching between accounts or characters too quickly <-- I cant log in so I cant switch or log into accounts this isnt happening
Leaving and joining games too quickly <-- isnt happening I cant even log in.
Scrolling through skill selection too quickly using the mouse wheel <-- isn’t happening I cant even log in
Repeatedly leaving an area and coming back to change shop or gambling items <-- isn’t happening I cant even log in
Repeatedly using a spell with no cast delay such as Amplify Damage or Glacial Spike <-- isn’t happening I cant even log in
Repeatedly using an incorrect password <-- isn’t happening I cant even log in
Harassing other players <-- isn’t happening I cant even log in
Advertising inappropriate website urls <-- isn’t happening I cant even log in
Spamming text or chat commands such as /whisper or /whois <-- isn’t happening I cant even log in
Connecting to Battle.net with more than 8 clients <-- isn’t happening I cant even log in

So your telling me that I’ve been restricted repeatedly for the past 2 months despite not doing anything wrong from your list?

And your telling me your company is so incompetent that you can’t do anything about this or look into it or tell me whats going on?

So your stance is to tell me to just keep struggling or give up on your game?

So your stance is your going to do absolutely nothing to help me and tell me to have a good day anyways despite knowing I’m really pissed off with your staff and company as a whole for not helping me?
4 hours ago
[PII edited by Blizzard]
If your company’s stance is to ban me from the game despite legitimately buying the game and legitimately trying to play the game; can I get a refund than?

I paid for this game and your company is preventing me from playing the game at this point; nothing I am doing is preventing me from playing and your company is refusing to help or remove whatever issue is preventing me from playing so I feel if your going to steal the game I paid for from me, that I should be refunded for the game if your going to make it impossible for me to log in AND refuse to help me solve whatever problem is on YOUR end that is preventing me from logging in.

Again, your holding my game hostage here while refusing to help me with it; I want a refund if this is how you intend to leave me as a customer.
3 hours ago
This ticket was marked as Resolved.
3 hours ago
[PII edited by Blizzard]
Howdy [PII edited by Blizzard],

Game Master [PII edited by Blizzard] here and I can totally understand how this situation with Diablo 2 would be confusing and upsetting.

After taking a look, it appears that the IP you were using to connect to the game was temporarily suspended and as a result, the CD key has also been suspended for 2 weeks.

If you weren’t using a VPN, then your ISP is likely using a hosting or cloud service or your account is listed as a business or enterprise connection, which can cause a temporary restriction.

As this penalty is an intended function by the Diablo 2 Admins, this isn’t something that be reduced or removed. You will need to wait for the suspension to be over and try again using another connection, such as a mobile hotspot.

As for a refund, we would need to be contacted within a few hours in order to be eligible but I don’t see you ever purchasing the game from the online store so there is no way we could refund this purchase anyway. We can’t refund something that wasn’t purchased through our store. Additionally, our Terms of Service dictate that access can be restricted for any reason. You can read that here:
“link to TOS I can’t post on forums for some reason”

If you have any other concerns about this, please post on the Classic Games forum page for more information: “link to this classic bnet forum where hes telling me to post this here but I cant post the link to here for some reason”

  • Personally identifiable information edited by Blizzard
9 Likes
2

I understand your frustration but you’re not being entirely honest when you say that they haven’t been clear as to why this is happening. They’ve explained multiple times that the IP address you’re using has been banned, so when you tried to connect using it, they also restricted your CD key.

I know it’s not your fault (supposedly) that your IP was banned. They explained how this could have happened: “you could have been given an IP address from a pool, which had been previously banned.” What do you expect them to do, change their rules regarding when to ban an IP address?

Do you expect them to UNBAN that IP address, despite the fact that someone who used it broke their rules? If they do that, then anyone who breaks their rules can just complain to them and get their IP unbanned. I don’t want that, no one besides you wants that.

Your internet service provider, Shaw (never heard of them), sucks. Get a new one if possible. That’s the only fix I can think of.

2 Likes
3

Shaw is one of the only service providers aside of telus in my area lol. Look it up, shaw is a very well known company in canada, obviously your not canadian.

To tell me that my IP is banned randomly and not telling me how I can go about getting this sorted out is actually a big problem.

Yeah I do expect them to unban the IP, they have no other accusations verse me as far as I can see so this is outlandish that they can just randomly ban my IP and expect me to just be okay with it.

Telling me to try again every 2 weeks, whos to say this isn’t the reason that my IP is banned cuz whatever issue is happening is triggering this repeatedly?

I have no idea what exactly is going on on their end or what I can do to solve this issue.

“IP is banned” does that mean every time I get a new IP its going to be banned again if the issue is unresolved?

I’ve tried the release/renew/flushdns and it didn’t help.

4

I don’t know what the other guy who commented on your post is honestly thinking. Regardless of if he believes your IP has been banned, they told you the lock would be removed multiple times. I’m not sure what there is that can be done and I’m sorry I have no advice but the support you have received, IF the story we got on this thread contains all details and you didn’t do anything to get it locked in the first place, is entirely unacceptable.

1 Like
5

DJGreenSpade,

Reading through that history, my first thought was your ISP. Once I got to the end, the last GM essentially said what I was going to say: contact your ISP to find out if they give you residental or business class IPs and/or if they use any kind of uncommon hosting. You may need to get past the level-1 support to someone more knowledgeable about the intricacies of the service. I have seen rare reports that people didn’t know that their residence was using a business class internet.

On a side note, it’s understandable that the process has been frustrating, but also understand that incompetance and policy are different things. It’s not that they don’t know how to help you, or tell you how you triggered the restriction. It’s because there are policies in place that regulate what they can say/reveal. When it comes to restrictions, suspenstions, bans, closures, etc, Bliz typically won’t reveal the precise details because it tips off the exploiters to what they did and how to circumvent it in the future.

1 Like
6

It was removed based on the ticket logs posted. However when he reconnected it was applied again.

The software on the old Bnet system handles these temp restrictions automatically. The GM did provide a list of possible reasons for the temp restrictions so that the OP would have an idea what could cause it. They also explained which of those was being applied to their account at the time.

CS can’t over ride the software that handles the restrictions. While it is true that they can restrict you for any reason, they normally don’t and they don’t usually include that unless someone is being argumentative - it is not a helpful thing to say.

THIS is new information if accurate. Diablo 2 Resurected will be on the modern Bnet infrastructure that does not have that old software or restrictions. I had not heard that the old D2 (2000) and LOD (2001) would be moved there. I wonder if that is true or if the CS person is mixing up D2R with D2 (2000).

IF true it solves the issue for good and you won’t run into those restrictions anymore.

1 Like
7

Maybe it will get better, maybe it wont. At some point blizz will have to decide if losing subs non stop matters to them or not.

1 Like
8

So in your opinion its better to just blanket ban legitimate people like me and repeatedly punish me for 2 months?

guility till proven innocent but we can’t do that so screw me?

Theres nothing you said that justifies being repeatedly told to wait 2 weeks for 2 months.

I’m paying for a BASIC SHAW INTERNET PACKAGE, its NOT a business package, you can google it yourself, this is absolutely silly that instead of helping I get told that its better to just assume I’m some scammer or a bot or doing something wrong?

This is bluntly unacceptable and the fact that you are trying to justify how unacceptable it is “cuz muh policy” is honestly rude and unhelpful.

You wana argue about incompetence? What about the incompetence to allow this kind of policy to even exist and force customers into this circle loop where nothing gets solved and your basically told “go figure it out on your own, we’re gona keep punishing you tho, have fun playing the game you cant even access”

You know how much of a mind duck it is to be repeatedly told to “enjoy playing the game” when I’m telling them I haven’t been able to log in in over 2 months now?

This is the definition of insanity to be repeatedly being told to follow the same directions and expecting different results; this is incompetence that you; as a company; and as staff; think this is perfectly okay “purely cuz you gave yourself a scape goal policy you can point to and say its not a problem anymore despite it still obviously being a problem”

You can’t just point at a policy and magically solve peoples issue, the issue still exists regardless of if you try to remove it with a “policy” that says you don’t need to care or do anything about it or can puninsh anyone for any reason and not tell them or help them with it… this is “crazy” and the fact you think its okay and normal just means your part of the same delusional problem that thinks this is a solution.

“While it is true that they can restrict you for any reason, they normally don’t and they don’t usually include that unless someone is being argumentative - it is not a helpful thing to say.”

I agree with this. It was extremely unhelpful, and more salt in the wound he closed the ticket without any way of me reopening it like “I” was wasting “HIS” time by “COMPLAINING” that I still have a problem 2 months later? Holy hell thats bad customer service and makes me hate your company… and thats sad cuz I love the game, its one of the first games I went hard on back in the day on my acer pent 1 133 computer with like 64mb ram and a pair of 2gb hard drives… like why do this to me?

9

I think you misunderstand. Explaining how something works and “supporting” it are two different things. MVPs are other players, not Blizzard staff. MVPs don’t represent Blizzard or speak for Blizzard. We get nothing but green text. I did not make the policy and can’t change the policy. I can only explain why it exists - you don’t have to agree with it nor do I.

It exists because the old Bnet system that D2 is on was plagued by bots to the point it really disrupted gameplay for everyone. They put in an automated system to help stem the most common bots - BUT it also impacts real players as you can see. It is not great, but it is considered better than the massive bot issue they had before. Sort of a lesser of evils. Both bad, but one is slightly less bad.

CS has no ability to change the coding in that automated system and they can’t override the temp bans that are issued by the software.

IF the one GM who said that D2 (2000) and LOD (2001) might migrate to new Bnet with the rest of the games is right, then that does resolve the issue totally. I am not sure he is correct though - I know D2R is on new Bnet so don’t have the auto restrictions, but I had not heard about the older versions moving.

The OP is talking about Diablo 2 (2000) and LOD (2001). Those are not subscription games so Blizzard is not “losing subs” related to Diablo 2.

10

Problem is, Zoilus, that isn’t remotely what’s happening. If it were, every legitimate person would be hit with the restriction. In reality, only those trip the system due to prohibited behaviors are hit with the restriction.

As for my opinion, it’s far better to have server security and stability measures in place than to not have them.

When it comes to account actions, there is no court of law. Bliz’s house, Bliz’s rules. Bliz has the final say in everything. They will only use their internal logs and policies to make decisions.

Nothing I said was to justify anything. It was simply first, what I thought the issue might be, and second, an explanation of why things work the way they do.

No, but you seem determined to. Like has been said already, the game and its systems are old. The fact that security and stability measures were put into a game that is no longer being developed demonstrates competence on Bliz’s part. Simply not understanding or not liking something doesn’t automatically make it incompetent.

I don’t know where you are getting these ideas from, Zoilus. I never said or implied that you are any of those things. All I said is that there have been rare reports of people finding out that their ISP has assigned them a business IP without them knowing. And that is why I suggested that you investigate. Never did I accuse you of botting or scamming or anything else.

Trouble is, that’s not what anyone said. The policies exist, not as a scapegoat, but for very specific reasons. In this case, server security and stability.

Again, no one did anything of the sort. All that’s been done so far is to explain why things are the way they are, not to magically solve anything for you. And by explaining things, giving you some insight as to what happened so that you can help your self resolve it.

You need to understand that D2 is an old game with old code that has been out of development for years. In choosing to play D2, you are choosing to accept all of its old, antiquated systems. That includes the list of prohibited behaviors.

A suggestion on how you could proceed and how you might be able to resolve this has been given by both Bliz and a support MVP. If you choose not to do it, that’s your prerogative. Additionally, you’ve had policies explained to you to help you undstand why things operate the way they do. If you choose to dismiss it, that’s also your prerogative. However, choosing to not help yourself or listen to what others have to say doesn’t change the reality that the D2 play restrictions exist for meaningful, useful and competent reasons.

Good luck in what ever you decide.

2 Likes
11

Honestly the fact that you try to justify “oh they said in TOS they can do whatever they want so they can do whatever they want and you should be okay with it” discredits everything you have to say cuz your trying to justify this level of incompetence or justify that its okay cuz its better that I be treated as a criminal off the bat than be innocent off the bat?

Miss me with your bs honestly.

Hello again [PII edited by Blizzard]

Sorry to hear this is still going on. Your frustration is completely understandable and very clearly communicated.

Your IP is still banned; and every time you try to log in during the ban it triggers an extension of the IP ban; your ticket was submitted 2021-06-22 23:57:22 and your IP ban was most recently further extended 06/23/2021 03:26:26, to 07/07/2021 03:26:26.

As we previously said, we cannot remove this IP restriction. We don’t have new suggestions on how to bypass the IP restriction, and we don’t have any insight we can share on the specific cause of the ban, because Diablo 2 is currently running on a legacy account administration system from an era in which support standards were considerably different from the expectations players have today.

Diablo 2 will be migrating entirely to the modern Battle.net system very soon, and you won’t have these problems, but for the moment I’m sorry, but there’s nothing we can do about this.

Game Master Gruglo
Blizzard Entertainment Europe

I’m being directly told here that every time I log in it extends the ban by 2 weeks.

But please tell me more about how this is all my fault and I’m a bad person cuz blizzard is incompetent.

“Trouble is, that’s not what anyone said. The policies exist, not as a scapegoat, but for very specific reasons. In this case, server security and stability.”

Problem is, your a dishonest debater cuz that is EXACTLY what I was told.
“Additionally, our Terms of Service dictate that access can be restricted for any reason. You can read that here:” BANS ME FROM THE ABILITY TO RESPOND AND CLOSES TICKET PERMINATELY

How should I take that? “our tos says we can do whatever we want, CLOSES TICKET DESPITE KNOWING ITS NOT SOLVED”

Dude, respectfully; if your just gona screw with me too, bug off. The fact you think justifying this TOS that clearly says they don’t need to care or help you is somehow acceptable, is honestly outlandish at best and is not helping, in fact, your probing to be part of the problem by thinking this is okay just cuz they wrote some words in TOS despite treating customers in this unacceptable way and holding fairly paid for products HOSTAGE due to their INCOMPETENCE of policys set. You can’t just set a bunch of incompetent policys and than expect your customers to understand “oh well I guess its okay they are treating me badly cuz its their policy to treat their customers badly” screw that noize.

  • personally identifiable information removed by Blizzard
12

Unfortunately, I don’t have time to repeat everything all over again for you. But to this:

No one ever said or implied that, Zoilus.

Again, good luck.

2 Likes
13

Sorry you can’t understand what your reading? You did imply exactly that. And blizzard staff did imply exactly that. Since you too lazy to read I doubt you’ll ever understand tho.

Work on your reading comprehension cuz you seem to have drank the blizzard cool-aid and seem to think quoting TOS and pointing at TOS while saying “we cant do anything” is somehow not incompetence and somehow not your company treating me badly cuz they put it in TOS that its okay to treat me badly?

“Additionally, our Terms of Service dictate that access can be restricted for any reason. You can read that here:”

How should I take that? They are directly telling me that they dont need a good or legitimate reason to repeatedly punish me and that “I” am the problem by expecting them to do something about it; so they closed my ticket and treated me rudely purely cuz TOS says thats okay?

Just cuz you wana pretend like you can’t understand this cuz TOS lets you ignore reality, doesnt mean I’m playing the same game as you.

“Additionally, our Terms of Service dictate that access can be restricted for any reason. You can read that here:”

How is this NOT implying that I should be okay with this level of abuse purely cuz its in the TOS?

" In reality, only those trip the system due to prohibited behaviors are hit with the restriction.

“As for my opinion, it’s far better to have server security and stability measures in place than to not have them.”

THESE ARE YOUR WORDS. “and I’m a bad person”

So you feel its better to TREAT ME AS IF I"M A BAD PERSON WHO COMMITED SOME KIND OF CRIME RIGHT OFF THE BAT than it would be to simply help me despite 2 months of struggling?

Why be such a dishonest debater with me? You are directly insinuating that its better to treat me as a criminal than it would be to allow me to continue to play the game. Your attempting to justify that this is better to punish people like me than it would be to allow me to play with my ip unbanned cuz your insinuating that I must have done something bad or wrong in order to deserve it and if not, that its still worth it.

Like I’m being told that every time I log in it extends the ban by 2 weeks, its extended to the 7th of next month now! But thats perfectly okay to you cuz its better to punish legitimate players like me than help them? The level of delusional that you have is outstanding where you think players should just accept this and agree with you that its better to treat players badly like this than actually help them, cuz its better to treat everybody like they are criminals for blizzards mistakes?

"Hello again [PII edited by Blizzard]

Sorry to hear this is still going on. Your frustration is completely understandable and very clearly communicated.

Your IP is still banned; and every time you try to log in during the ban it triggers an extension of the IP ban; your ticket was submitted 2021-06-22 23:57:22 and your IP ban was most recently further extended 06/23/2021 03:26:26, to 07/07/2021 03:26:26.

As we previously said, we cannot remove this IP restriction. We don’t have new suggestions on how to bypass the IP restriction, and we don’t have any insight we can share on the specific cause of the ban, because Diablo 2 is currently running on a legacy account administration system from an era in which support standards were considerably different from the expectations players have today.

Diablo 2 will be migrating entirely to the modern Battle.net system very soon, and you won’t have these problems, but for the moment I’m sorry, but there’s nothing we can do about this.

Game Master Gruglo
Blizzard Entertainment Europe"

  • personally identifiable information removed by Blizzard
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Hey there Zoilus,

I see a lot has been said and shared regarding being unable to connect to Diablo 2. Regarding everything that was shared by the MVPs Leviathan and MissCheetah, it is accurate. I’m going to summarize and cover all I can.

First you’re already aware of what can cause restrictions.

Next is to understand that Game Masters do not see the exact cause of these restrictions. We can make educated guesses based on what is seen when we check, however sometimes the exact cause eludes us. In many cases we can see the ticket’s IP is coming from a business connection, IE Spectrum Business and will point that out. Other times we’ll see a VPN running in the system files and will call it out. These are not exact though, and are just educated guesses based on what we know causes the restrictions.

In cases where we can’t see the reason, we can only share the list of possible reasons. As mentioned, the system is old and we can only check for restrictions. We have no way to remove them or contest them in times when Customer Support sees no direct cause.

That is because the system is automated and older. The system for Diablo 2 Remastered should be different, however I can’t confirm or deny if Diablo 2 and Lord of Destruction, non-remastered, will follow this or remain on this old system.

More specifically for your case, I did check into the restrictions as far as I could and found little to explain this. I suspect it’s the ISP being considered a business class one. You mention Shaw as the ISP yet that is not what it’s registered to when checking in various IP lookup tools. This is a guess, however it is possible the location being used is being sold to your ISP and is thus considered a business IP. Getting your ISP to dig into this can be awkward with needing to talk to a higher tier for answers, yet it may be possible.

My last suggestion on this would be weird but a possible way to figure it out. That is to try another connection entirely once the restriction wears off. A friend’s or neighbor’s wifi, or a mobile hotspot will work for this. Do not try to change the IP with a VPN as I already said that won’t work, however hotspots typically will wok to test this specific case. If you find it does work, then only pushing the ISP to get a non-business flagged IP can be advised.

Lastly, I edited out much personal information here. While discussion is welcome, directly referencing or attacking players, Game Masters, or MVPS is not. I have locked this thread and am replying as best I can regarding this sensitive and highly frustrating situation.

I sincerely hope this information I shared sheds some light on the situation. Take care out there.

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