Waiting on balance for 6+ hours

Estimated 10 min wait time with a safe window of a supposedly very uncommon 1-3 day processing time. It’s been nearly 19 hours and the funds still aren’t available. I don’t have any confidence the funds will be released at hour 24 either for a ridiculously small transaction.

Contacted support and GM suggested resetting my password at hour 24 but doing it an hour ago had no effect.

Edit: I ended up just purchasing cards instead and cancelling my order for the digital balance