Vanguard Refund not working

I purchased vanguard on a separate account from my activision linked account by mistake, so I am trying to get a refund so I can buy it on the correct account. The problem is, when I request a refund, I get an error message. Is anyone else experiencing a similar problem? Does anyone know what can be done?

I am getting the same issue.

I accidentally ordered the Ultimate Edition when I only wanted the standard edition.

I have tried processing a refund but it doesn’t work.

I don’t know if it’s because my order status is still ‘pending’