There have been more hours that I’ve been unable to play compared to actual playable time.
I was one of the victims of the AVX issue. The “optimization fix” that they introduced after beta and before launch that prevented tens of thousands of people from being able to play. Many believe it was intentional to reduce server load. They refused to issue a fix for 2 weeks. They blocked people on twitter that were telling people about this issue. They banned people on the forums for explaining how to request refunds. They flat out refused to refund thousands of people.
It’s been a few days since they fixed the AVX issue, so I have actually been able to play the game I paid for finally. Unfortunately, these server issues are keeping me from playing now.
I don’t know if there is a way for them to make this right. I don’t know if they even care about their customers anymore.