Unexpected error loading D3

This problem started 7.12.20 and is still happening for me. Today 7.13.20, I boot up my desktop and launch the Battle.net app. I choose Diablo III and click PLAY. Diablo’s ROS loading icon appears and a few seconds later I get a grey screen followed by a pop up window telling me : “The application encountered an unexpected error.” Below there is a number in reference to this.
355F7CB9-4128-4015-BC8B-0C4AFB9D32B4
I do not know what to do, please help. Thank you

Hey, Ghosted! The crash looks like theres some permission related issues with the game client. We’ve seen some issues with this sort of crash caused by Razer synapse. If you do have or have had Razer Synapse on the system, could you try the following?

  1. Go to the Documents folder.
  2. Select the Diablo III folder.
  3. Open the D3prefs.txt file using Notepad.
  4. Add or Edit the following line. The value should be 1, like so:
  5. DisableChromaEffects “1”
  6. Save the file.

If the problem continues, let’s gather a DxDiag file. Copy and paste the text file created and paste it between two ~~~ like so:

~~~
DxDiag Here
~~~

If you have issues pasting here, use Pastebin and post the end of the link. (ie. 123456 for pastebin.com/123456)