Unacceptable loss of rewards bug

I am currently an Immortal and was queued for BGs today when I opened up two Immortal reward chests. No rewards came out, nothing appeared in my bag. Similarly, the BG reward was not claimable.

This is unacceptable.

There are many threads with players having similar issues. Please compensate us for the loss of time/rewards, it is demotivating.

Here is my previous list of reward-related bugs in DI:

Note: last Monday I lost all 10 monstrous essences while logging off in Frozen Tundra (next to the bestiary pedestal) pre-patch. Please compensate these for me as well.

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