Unable to restore a toon

I have been trying to restore a deleted toon for 3 days now. Kept telling me I have a active toon with the name and I did so I paid for a name change and still the same thing so I deleted the toon all together and still not restoring my toon. i have had a GM ticket in for 3 days now and still no real help. I did get a response telling me to do what I already did lol but that was like a day ago now. I have deleted all my addons and still no. So I deleted the WTF folder and still nothing can someone plz help