Hey there- I was curious if anyone else has had this experience. I apologize if this has already been discussed before, I did a forum search and couldn’t find anything similar.
A few months ago a friend of mine gifted me $10 to my Blizzard account. I have been trying since then to purchase platinum with it for D4, and I have been unable to. The form where you put in your personal information and select your payment method seems a bit off (I cannot enter in my first or last name, and when I click to put the payment through with the $10 balance it just refreshes the page and does nothing else). I contacted tech support and I’m not sure if they even read what I wrote about the issue. They suggested to me that I try another browser (been there done that, tried on a totally different computer and it still wouldn’t work); that I make sure there are funds in my bank (which has nothing to do with it, this is a four month-old balance on my Blizzard account); and the probable issue was funds being held by my bank (?!?). I responded that I already tried all that, and this has nothing to do with a credit card purchase or hold. But I have no idea if it’s going to do any good. It’s getting a little frustrating.
Has this happened to anyone else? If so, how did you move past it? Thanks for your help. -Allie