Unable to join helliquary raids

I have completed first helliquary raid. Now when I attempt to join a raid, I get the error message “you haven’t completed The Exile War Simulation-Shadowball and cannot enter a new instance”. What is this and how do I resolve?

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I have the exact same problem and I’ve been raiding Viitath for weeks…

I just started receiving this today and have completed Vitaah a few times before this. Anyone have any info on how to clear this error?

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