Jules, we really cannot. There’s no way for us to send it in this fashion. We can offer troubleshooting where the file isn’t downloading fully and address any underlying concerns that is causing this error. This is what the technical support forums are for, to help with troubleshooting technical issues like installing the app.
Each of you sounds to be running into the “Failed - Network Error.” Some browsers may not give any errors at all, but have an incomplete file created. There’s a few steps to address this error.
- Try a different browser.
- Check for any browser updates available.
- Let’s try a different region installation. This should use a different patching server than the US region. Here’s the Windows English (UK) version & Mac English (UK) version to try.
Note: This will not work for MacOS Catalina 10.15. Instead, try this link here. - Disable the proxy settings.
- If you are on WiFi, check if it supports dual-band. Try switching the frequency if it’s available from 2.4Ghz to 5Ghz or vice versa.
- Try an alternative connection.
If the problem continues, please contact our Technical Support team directly so that we can take a look into this individually and gather more information to find out what the problem is.