Took my money - Got no game in return

So 48 hours ago, I bought Call of Duty Modern Warfare II. Transaction was completed, but when I downloaded and booted the .exe file, it say I can not install this game.

I’ve obviously contacted customer support, but it has been 48 hours without an answer. So now I have paid an extreme amount for a game, which I do not get to play in my few days of work.

Is this type of situation and customer service normal for


Have you found any solution? The same thing has happened to me and I’m still unable to install the game…