Tobbe183 missing COD:MW

[anon61783709]

i have bought mw last year maybe, i do not have the receipt as both activision and battle.net is telling me i need to buy it again, it is like i have never bought it. i have the same weapons and everything, but i am only allowed to play warzone and not multiplayer/singleplayer. I know i have logged in with the correct account because i verified that with a friend checking what my battletag and activison tag was. thank you for replying

[Ironthorne-1733]

Hey there Tobbe183,

In cases like you describe, it’s usually due to the wrong email being used or the account was compromised. Such matters are best handled through a ticket, yet I did get to check a bit on our side. Please check what email you’re using to log in, as I did find one that’s similar with Modern Warfare on it.

If there is still a problem or if you’re not sure what email that may be, please contact us with a ticket. In it you’ll want to include:

• Email(s) used. If it’s the same as what you’re contacting with, please state that.
• Order ID’s or CD keys claimed to the account (if you have them)
• Any Battletags you may have used. If possible, please include the numbers after the # as that’s what makes a Battletag unique and can help us search. Asking your Bnet friend to check this can also help.
• We also need to verify the original owner is contacting us. We do that through a picture or scan of government issued ID.

Once we get all that we should be able to track down the account, get things updated, and send a password reset to the email provided so you can get back to playing.