Hi support,
Today i finish running the fractured plane level 15 in 27min 55sec with no death but i cant collect the reward under event. Kindly help to check. Thanks
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Yeah, i have the same problem.
Finished in 28 min and it didn’t count towards any of the tasks (60min, 50, etc.)…
Pls fix and reimburse, thx 
Edit:
It could be, that you are rewarded for the second run. If I remember correctly, the task were not showing for the first run. Maybe they get unlocked, after completing 15 levels…
1 Like
Yeah.
At my 1st run. I finished in 50min with 0 death and only got the reward of 5/10/15 level cleared.
It seems that we need to do twice or more…
Also having Fractured Plane reward issues… cleared floor 15 with no deaths in 25 mins 31 sec. I am not able to collect any of the Fractured Plane event rewards
Same problem. Cleared floor 15 with 0 deaths in 23mins and 0 rewards legendary/green.
Same Problem, 27 min 1 death but mo Reward. German Server Vizjerei
I also had this same problem. Please fix this.
you definitly have to run planes 2 times. finishing 15 levels for the first time unlock the challenges for the subsequent runs. my second try was successful and i got all rewards.
no idea why someone would enable this only after the first run…
Same issue for me. Didnt unlock on my second run.