Terrible loot rng system

I dont know who thought making the loot system rng was but I hope hes getting fired. this game is in a depesrate need of a bullion system. being gatekept cause youre unlucky is the most unfun thing I have ever seen in my life. I have friends that have stopped playing the game because after 3 weeks of raiding or 40 dungeon runs they still didnt have good trinket that for some reason are like 10% of the power of their class. im trying to push 15s and being gatekept by people saying you dont have spymaster you wont do enough st for us to time and you know what they are not even wrong. why in hell would this system be a thing after 20 years ? i cant even play the game I love because i dont have a stupid trinket that is insanely overtuned… i have ran court every week but the first one. Can we please see a smart system come to light in the next season where players will be penalised for not being good/putting effort instead of being unlucky ?