Our temporary restrictions support article and forum post goes through this in more detail. The technical support agents on this forum can only assist with technical issues that can be resolved through troubleshooting. While we report on some situations outside of this, such as temporary restriction information and the queue issues, we are not the developers or engineers. These forums are managed by the technical support team and may not be as closely monitored as the general discussion forums for feedback and suggestions, please head over to #diablo-ii-general-discussion or the appropriate forums listed on the welcome thread for other games.