[Technical Issue] Stuck in “Offline” status – account-side i

Desktop App Tech Support
1

Hello,

Recently, my Battle.net account has been stuck in “Offline” status within the launcher, even though I’m logged in and actively playing. This issue is tied to my account, not my PC or network.

:round_pushpin: Symptoms:

  • I’m always shown as offline in the launcher and in-game.
  • I can’t change my status (Online, Busy, etc.).
  • I can’t invite friends, and I don’t receive their invites.
  • I receive message notifications, but I can’t open or reply to them.
  • I can play solo games (e.g. Hearthstone), but I’m completely disconnected socially.

:test_tube: Tests I’ve tried:

  • Full reinstallation of Battle.net client :white_check_mark:
  • Cleared cache and deleted Battle.net folders :white_check_mark:
  • Switched networks and used VPN :white_check_mark:
  • Logged into another Battle.net account on my PC → works fine :white_check_mark:
  • Logged into my account on another PC → same problem :x:

:dart: Conclusion:

:arrow_right: The issue clearly originates from my account’s backend data, not my local setup. Most likely it’s a bug or desync in the social/presence system.

The issue only affects the Europe region — other regions seem fine.

Please do not redirect me to generic support articles, I have already gone through all of them. This is clearly a server-side issue requiring a manual fix or resync by a technician.

I’m kindly requesting a manual resynchronization or reset of the social data tied to my account.

:closed_lock_with_key: Account Info:

BattleTag: Loveless#21623
Region: Europe
Battle.net client up to date – latest version installed.

Thank you in advance :pray:

2

Hi there! I am having a similar issue with my account specific login failure. I wanna double check if you are able to have your issue resolved? Thx.

3

Hi ! Absolutely not. The issue is on the server side it’s not recognizing that my account is logged in. The problem can’t be resolved until a developer or technician manually checks the server and restores the connection between the server and my account.

4

I have a similar issue related to my account here:
hxxps://us.forums.blizzard.com/en/wow/t/session-creation-failure-errorinternal-1-%E2%80%94-account-specific-login-bug/2111522

These issues really need to be escalated and dealt with a real dev or technician, instead of just being pushed around with generic solutions like VPN or router or whatever.
We are gamers who actually paying for this game to play, and we cannot just have the accounts we play and cherish just broken to random bugs in the backend while no one else is here to help us.