Stuck "Updating Blizzard Agent"

Same exact problem…

I have tried every single suggested fix in several forums.

Also tried giving windows 10 a “Fresh Start” and rebooting every single device.

Nothing works…

Got the exact problem as well…

In the install log it says that the setup program cannot reach the servers.
The log file has some lines like this (it goes like this forever):
HTTP: connection timeout for ‘137.221.64.7:80’
HTTP: connection timeout for ‘137.221.64.2:80’

So if everyone has this problem, then it must be something with the blizzard servers.

I am stuck at install too, try from new diffrent internet connection also, stuck

I bought new laptop today and i am stuck aswell trying to install

Same here guys.

Can not install battle net application. Win 10 Pro 64 bit.

In log I have : HTTP: connection timeout for ‘137.221.64.2:80’

I was having problem with update games in my battlenet app so I tryed to reinstall battlenet app. Was a big mistake… Can not install app now. I reinstall windows 10 and try it after = same problem. I try 3 different internet connections. I was try copy 1:1 battle net app from my sons laptop ( he works fine ) and problem is that battle net app started but GAMES menu have error message: BLZBNTBNA00000005…

Same here tried every possible thing as stated in the troubleshoots, watched every youtube vid to resolve this problem, but every time i start up the battlenet setup, still stuck at 30% of the blizzard agent.

Ya i did try to make a ticket bit cant make 1

same problem here 137.221.64.2:80’

i want to download blizzard app for the whole day now.
i really would like to play because i have no life and no friends,
please just fix it ._.

Same here.
Tried every possible fix on the first 5 Pages of Google.
God damnit :confused:

one day for fix an app installation problem…

Same problem here :weary:

Same Problem here , Tried Every Solution i found no luck

HI support,

same error

here is the part of battle.net-setup.log

I 2020-06-30 19:44:39.834254 [Main] {112c} Downloader - {112c} INF: adding network address 8.241.123.254:80 for server http://level3.blizzard.com/
I 2020-06-30 19:44:39.834283 [Main] {112c} Downloader - {112c} INF: adding network address 8.238.52.126:80 for server http://level3.blizzard.com/
I 2020-06-30 19:44:39.834310 [Main] {112c} Downloader - {112c} INF: adding network address 67.27.235.254:80 for server http://level3.blizzard.com/
I 2020-06-30 19:44:39.936210 [Main] {112c} Downloader - {112c} INF: adding network address 8.241.44.41:443 for server https://level3.ssl.blizzard.com/
W 2020-06-30 19:44:40.804509 [Main] {112c} Downloader - {112c} WRN (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\fetcher\source\fetcher\httpfetcherimpl.cpp, line 2080): HTTP: connection timeout for '137.221.64.7:80'
W 2020-06-30 19:44:40.804579 [Main] {112c} Downloader - {112c} WRN (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\fetcher\source\fetcher\httpfetcherimpl.cpp, line 2080): HTTP: connection timeout for '137.221.64.1:80'
E 2020-06-30 19:44:40.804672 [Main] {112c} Downloader - {112c} ERR (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\fetcher\source\fetcher\httpfetcherimpl.cpp, line 392): HTTP: connection failed for host 137.221.64.7:80: NET_CANCELED
E 2020-06-30 19:44:40.804736 [Main] {112c} Downloader - {112c} ERR (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\fetcher\source\fetcher\httpfetcherimpl.cpp, line 392): HTTP: connection failed for host 137.221.64.1:80: NET_CANCELED
W 2020-06-30 19:44:49.856037 [Main] {112c} Downloader - {112c} WRN (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\fetcher\source\fetcher\httpfetcherimpl.cpp, line 2080): HTTP: connection timeout for '137.221.64.6:80'
W 2020-06-30 19:44:49.856106 [Main] {112c} Downloader - {112c} WRN (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\fetcher\source\fetcher\httpfetcherimpl.cpp, line 2080): HTTP: connection timeout for '137.221.64.1:80'
E 2020-06-30 19:44:49.856227 [Main] {112c} Downloader - {112c} ERR (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\fetcher\source\fetcher\httpfetcherimpl.cpp, line 392): HTTP: connection failed for host 137.221.64.6:80: NET_CANCELED
E 2020-06-30 19:44:49.856297 [Main] {112c} Downloader - {112c} ERR (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\fetcher\source\fetcher\httpfetcherimpl.cpp, line 392): HTTP: connection failed for host 137.221.64.1:80: NET_CANCELED
I 2020-06-30 19:44:49.980254 [Main] {112c} ContainerlessUpdate - {112c} INF: A retried request is finished: /tpr/bnt001/data/27/67/2767bbdea097f43e9ae5299030b87749.index (0, 18446744073709551615) from 8.241.123.254:80
W 2020-06-30 19:44:52.887958 [Main] {112c} Downloader - {112c} WRN (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\fetcher\source\fetcher\httpfetcherimpl.cpp, line 2080): HTTP: connection timeout for '137.221.64.6:80'
W 2020-06-30 19:44:52.888040 [Main] {112c} Downloader - {112c} WRN (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\fetcher\source\fetcher\httpfetcherimpl.cpp, line 2080): HTTP: connection timeout for '137.221.64.5:80'
E 2020-06-30 19:44:52.888175 [Main] {112c} Downloader - {112c} ERR (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\fetcher\source\fetcher\httpfetcherimpl.cpp, line 392): HTTP: connection failed for host 137.221.64.6:80: NET_CANCELED
E 2020-06-30 19:44:52.888304 [Main] {112c} Downloader - {112c} ERR (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\fetcher\source\fetcher\httpfetcherimpl.cpp, line 392): HTTP: connection failed for host 137.221.64.5:80: NET_CANCELED
W 2020-06-30 19:44:54.889700 [Main] {112c} Downloader - {112c} WRN (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\fetcher\source\fetcher\httpfetcherimpl.cpp, line 2080): HTTP: connection timeout for '137.221.64.6:80'
W 2020-06-30 19:44:54.889770 [Main] {112c} Downloader - {112c} WRN (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\fetcher\source\fetcher\httpfetcherimpl.cpp, line 2080): HTTP: connection timeout for '137.221.64.7:80'
E 2020-06-30 19:44:54.889901 [Main] {112c} Downloader - {112c} ERR (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\fetcher\source\fetcher\httpfetcherimpl.cpp, line 392): HTTP: connection failed for host 137.221.64.6:80: NET_CANCELED
E 2020-06-30 19:44:54.889978 [Main] {112c} Downloader - {112c} ERR (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\fetcher\source\fetcher\httpfetcherimpl.cpp, line 392): HTTP: connection failed for host 137.221.64.7:80: NET_CANCELED
W 2020-06-30 19:44:56.890450 [Main] {112c} Downloader - {112c} WRN (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\fetcher\source\fetcher\httpfetcherimpl.cpp, line 2080): HTTP: connection timeout for '137.221.64.6:80'
E 2020-06-30 19:44:56.890713 [Main] {112c} Downloader - {112c} ERR (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\fetcher\source\fetcher\httpfetcherimpl.cpp, line 392): HTTP: connection failed for host 137.221.64.6:80: NET_CANCELED
W 2020-06-30 19:45:00.922112 [Main] {112c} Downloader - {112c} WRN (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\downloader\source\downloader\standarddownloaderimpl.cpp, line 1068): fetch attempt limit reached for download request ID 23, (http://eu.cdn.blizzard.com/tpr/bnt001/data/28/00/2800543454f3f54361a1fde8def02624.index, offset 0, size ULONGLONG_MAX, 5/5 attempts)
W 2020-06-30 19:45:02.922972 [Main] {112c} Downloader - {112c} WRN (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\fetcher\source\fetcher\httpfetcherimpl.cpp, line 2080): HTTP: connection timeout for '137.221.64.7:80'
E 2020-06-30 19:45:02.923117 [Main] {112c} Downloader - {112c} ERR (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\fetcher\source\fetcher\httpfetcherimpl.cpp, line 392): HTTP: connection failed for host 137.221.64.7:80: NET_CANCELED

it looks like broken code inside git repo for battle.net app is trying to reach blizzard servers in NL , check with network/fw team

[XXXXXXX] ➤ nc -zvvv -w 3 137.221.64.7 80
nc: connect to 137.221.64.7 port 80 (tcp) failed: Connection timed out

ip is reachable

[XXXXXXXX] ➤ tracert -w 5 -4 137.221.64.7

Tracing route to 137.221.64.7 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    27 ms    26 ms    27 ms  st-static-srk45.87-197-192.telecom.sk [87.197.192.45]
  4    28 ms    32 ms    28 ms  80.150.170.81
  5    41 ms    40 ms    41 ms  pd900c3bd.dip0.t-ipconnect.de [217.0.195.189]
  6    40 ms    40 ms    40 ms  pd900c3bd.dip0.t-ipconnect.de [217.0.195.189]
  7    40 ms    41 ms    40 ms  62.157.248.74
  8    43 ms     *       41 ms  ae1-es01-eqfr5.as57976.net [137.221.80.39]
  9    40 ms    39 ms    39 ms  137.221.64.7

Trace complete.
1 Like

Same here, I tried everything I think would have worked, yesterday installed SCII to finally complete cam pain, and today didn’t start, started to try out everything and after trying to reinstall blitz app, got same problem you facing guys, been trying to fix it for myself for 2 hours and then wanted to finally ask for advice and saw this post lol

i guess they dont care :slight_smile:

1 Like

seems like they really dont care c:

1 Like

i just want to play world of warcraft … :confused:

they dont have a guy to do that… :confused: