I have opened a ticket (Number of the ticket is * EU99952039, you can share any of my information if you think I am in the wrong I don’t care I just want to have a conversation with someone who wouldn’t just dismiss me without the option to response)) number is with the following message:
"I got suspended from stadium after I was leaving and rejoining games because it is the only way to reset the tank health bug that is still not fixed after a season. I always left and rejoined the rounds where this happened and somehow still got banned. None of the times I left the games for longer than 2 minutes and I don’t understand why I am being punished for an issue that is on Blizzard’s end?
4 days ago
This is the replay code for the last round of a match that got me suspended - VW03DA. Enemy does not have their health reduced and I do. For me to get on equal footing with them I would need to leave the game and rejoin which I did and it got me suspended. Why am I getting actioned for smth that is not my fault?
And the ticket got resolved with the following message:
"Killameow
Hey there, welcome back!
Thanks so much for reaching out, and we really appreciate your patience while waiting for a reply.
We’ve been getting a lot of messages lately, so it means a lot that you hung in there!
We’ve looked into your concern about your account being restricted from Competitive Play, and here’s a quick breakdown of how the system works:
★ If you leave a Competitive match at any point, a penalty will be applied.
★ That said, you can avoid this penalty by rejoining the match 【within 1 minute. 】
★ Penalties stack up over time, so if it happens repeatedly, the restrictions can get longer and more serious.
To avoid further issues, we recommend doing your best to stay in matches until they’re complete.
★ Also, just a heads-up: if an account is restricted from Competitive Play during 【three different seasons】, it may be 【permanently banned】 from Competitive Play.
For more details, you can check out the detailed tips here:
We hope this helps clear things up.
If you have any other questions or need more info, feel free to reach out anytime."
Note that I would leave and then come back immediately, literally within seconds. I was displeased with the resolution but the option to reopen it does not respond. Literally when I was pressing ‘reopen’ button nothing would happen. SO I opened a separate ticket referencing this one ( * EU99966095 ) with the following message:
"
I have submitted a ticket in regards to my suspension form Competitive play. I got suspended as punishment for leaving too many games and I only played Stadium in competitive this season. I only left the games because of the tank heath bug and the only way to resolve it is to leave the game and rejoined. I provided the replay code of the last time it did happen (and the time it got me suspendered for leaving the game and rejoining). The response of the support did not address the issue, they just described how it works which has nothing to do with the resolution of my issue. I would have reopened the ticket but the ticket page does not have an option to do that (See screenshot attached)
2 days ago
I will point out that in the replay code I provided - VW03DA I left for a few seconds and immediately came back. According to the response from the previous ticket number EU99952039 if I leave and come back within a minute I should have no penalty issued against the account yet my account is actioned for some reason. I want the suspension lifted an history of it erased because it can result in the account being perma banned from Competitive play."
And I got the following response:
" Rainshiver
Greetings,
Thank you for reaching out to us. Please be advised that any disconnection, even if unintentional, is considered as leaving the match in Overwatch 2. Such actions affect not only you but also your teammates, placing them at a disadvantage.
We strongly recommend ensuring a stable internet connection before queuing, especially for ranked matches.
For more information, please visit:
Regards,
Blizzard Customer Support"
So let me get this straight: every leave is subjected to penalty but if you come back within a minute it is not, but also it is. Can you guys at least agree among yourself? This situation reeks. This makes me despise customer support and I have no faith in them. It looks like it doesn’t care at all, it is incoherent and it does not address the issues I have nor does it allow you to reopen resolved tickets and the only option you have is to open new ones but the result is the same. How is this even acceptable?
UPD:
There is an update believe it or not. I was suspended from Stadium for the rest of s16, then when I logged on s17, I am STILL SUSPENDED for the next 20 hours. For not doing anything even remotely banable by their own support admission. Like, how is it even a thing? What needs to happen for you to treat your non-existent customer service seriously?