So I’ve been enduring nothing but endless abuse from staff here in forms and help desk and I’m legitimately at the point where I’m willing to give up on blizzard as a company due to how badly the staff are treating me.
To claim “We can do whatever we want cuz the tos says, so you should be okay with this level of abuse cuz the tos allows us to abuse you like this” is not solving anything to tell me that you’ve made a rule for yourselves to allow you to abuse players.
The fact that I was told by help desk to talk about this in this forum, than the forum staff troll me and close my post is honestly all the proof I need that this is a giant circle jerk and “helping me” was never the intention, but rather the intention was to get me to stop asking questions and just accept that I’m being punished for no reason and that the staff think thats perfectly acceptable cuz TOS says they can do it for whatever reason they want.
forums.blizzard/en/blizzard/t/we-can-do-whatever-we-want-for-any-reason/16946/13
""Hello again [PII edited by Blizzard]
Sorry to hear this is still going on. Your frustration is completely understandable and very clearly communicated.
Your IP is still banned; and every time you try to log in during the ban it triggers an extension of the IP ban; your ticket was submitted 2021-06-22 23:57:22 and your IP ban was most recently further extended 06/23/2021 03:26:26, to 07/07/2021 03:26:26.
As we previously said, we cannot remove this IP restriction. We don’t have new suggestions on how to bypass the IP restriction, and we don’t have any insight we can share on the specific cause of the ban, because Diablo 2 is currently running on a legacy account administration system from an era in which support standards were considerably different from the expectations players have today.
Diablo 2 will be migrating entirely to the modern Battle.net system very soon, and you won’t have these problems, but for the moment I’m sorry, but there’s nothing we can do about this.
[PII edited by Blizzard]
Blizzard Entertainment Europe""
This is not okay.
" In reality, only those trip the system due to prohibited behaviors are hit with the restriction.
As for my opinion, it’s far better to have server security and stability measures in place than to not have them.”
This is NOT okay to suggest that its fine I endure 2 months of grief purely cuz staff in this forum think thats a better alternative than letting me play the game.
“Additionally, our Terms of Service dictate that access can be restricted for any reason. You can read that here:”
This is NOT okay to tell me that cuz the TOS says they can do whatever they want, that they are going to ignore my ongoing grief and requests for help cuz they are not obligated to help me due to putting in TOS they can do whatever they want.
Why staff think this is acceptable is beyond me. Why staff think this solves my issue is beyond me. Why staff think this isn’t abuse cuz they put in TOS that its okay to abuse customer is beyond me.
Shame on the staff of this forum and the entire help desk for continuing this level of grief on this community and attempting to justify it instead of doing something about it; you are the problem and I hope this company goes bankrupt due to this level of incompetence.
I just wanted to play diablo 2 and get ready for reserected but with how you guys screwed up diablo 3 to the point where barbs where useless and couldnt get past the last difficulty for the first half year made it so I quit playing diablo 3 cuz I played barbs… the whole auction house thing too was a mess… but I’m supposd to have faith your gona do a good job with diablo 2 when you handled diablo 3 so badly and you’ve been incompetent enough as a company to be unable to solve my issues in 2 months?
I’ve never had less faith in a company before.