Secondary Gear Item Lost All Upgrades

One piece of my secondary gear lost all of its progress in upgrades. I noticed one of my rings (second finger) showed available to upgrade at Blacksmith, and clicked to upgrade it… saw as it happened that it went from no upgrade rank to 1. I had already upgraded it to a 3 or 4 like the rest of my secondary gear. Any way to restore it and give me back the 45 Enigmatic Crystal that were wasted?

Please help.

Same issue! Upgraded item, then rank didn’t transferand now all my secondary gear dropped to rank 1 and now needs for example 75 enigmatic to upgrade from rank 2 to level 3. So all primary gear are rank 10 and secondary gear could only get to rank 2 or 3 because of this bug

Just had the same thing happen to me. Did you get any response from blizzard?

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