Scoria disappeared

Hello. I am experiencing an issue lately that whenever I refine scoria, I do not receive hellfire scoria. I did lassal 3, vit 2, and gorgothra 1 and had 65 scoria. I went to refine it and it then disappeared into nothing. I did not receive the hellfire scoria. THEN, I purchased the empowered battle pass and received 15 scoria… I went to refine it and it then completely disappeared and no hellfire scoria was given to me.

I spent money to receive this scoria. If I do not receive the items that I paid for, then I will have to request a refund.