Removing authenticator

How do I temporarily remove the Authenticator from my account? it is preventing me from resetting my password so I can get back into my account (which I’ve had for almost 20yrs). I’ve gone through all the steps to try and remove it myself, but it keeps taking me back to the same webpage to start the process again, this is the webpage it keeps taking me back to; Contact Support - Blizzard Support (battle.net)