Hey, BatTaughtYou! Sorry that this thread wasn’t responded to. We can’t guarantee a response on the forums and it’s strongly based on community interactions, but we do try our best to get to everyone. We go through this in a bit more detail on our welcome thread. If a response is needed, it’s best to contact our technical support team directly.
As for the issue, with the hotspot working, it does sound like there’s a network level issue blocking the realms on the home connection. Have you tried factory resetting the router/modem to test and checking on the firewalls/security settings? Could you provide a WinMTR test ? Run the test to your preferred gateway/realm until the problem occurs for 5 to 10 minutes. Copy and paste the text file created and paste it between two ~~~ like so:
~~~
WinMTR Here
~~~
If you have issues pasting here, use Pastebin and post the end of the link. (ie. 123456 for pastebin.com/123456)