Super unsatisfied with my recent support ticket that was lodged. Starting with attaining the downloader for D2 and LOD; me and my friends (in Australia) had mountains of trouble attempting to get the downloader from blizzard. It would begin downloading, then fail. Re attempts would go slightly further and then fail “cannot connect” etc. Tried in multiple browsers, tried downloading it to a different location, on mobile internet instead of local etc. The fix was to use a vpn and put myself in Singapore.
Finally get the games downloaded, super stoked to play d2 (friends had no trouble getting online). Encountered a really common issue (according to forums) “DIABLO 2 YOU HAVE BEEN DISCONNECTED FROM BATTLE.NET”…
I tried connecting to US West enough times it will go to “Checking versions” and then pop up with an error “battle.net is not responding. Please try again in a few minutes”. D2 LOD is a legacy game, and the error is likely generic. In order to get around this, I did some digging and tried a heap of fixes involving compatability settings, port forwarding, running as admin and more. I made sure I was on the latest patch (I was: 1.14D).
I read online that some IP’s can be banned for 2 weeks for being associated with a business/VPN/proxy. I submitted a ticket to where the blizzard support agent simply told me I had used a vpn on my first login (after having to get the down-loader) and will have to wait two weeks. They were completely unsympathetic to the situation.
There was no warning on the blizzard site (near the downloader for D2) to warn about being banned for using a vpn, nor was there any consolation for the automatic ban - just… “too bad”.
I’m really frustrated, because a company that I’ve supported for so long offered me nothing in return, nor were willing to help when something had gone wrong.