Problem with Support France


I have a problem with French support,
i was banned from overwatch chat for 14 days, first Chat sanction.
and i’m sure i’m respecting the blizzard rules.

7 times I asked what insulting words I could say to ban me.
7 times he doesn’t want to tell me what insulting words I said.

I think this is not normal, I have been a blizzard customer since I was little, my question is not complicated and the answer should not be hard to provide

Why don’t he want to answer me ?