Problem with directx12

Hi all,
the game dont start with the following message:

Engine error:
failed to create Directx 11 device…
Please check if your computer supports directx 11.

I have windows 10 and directx 12.
anyone know what to do?

Is Dx11 installed on your comp?
Does you gpu support DX11?
Are your gpu drivers fully up to date?

I suspect its prob that last one that is doing it.

Dx12 is installed and work on my computer…
I thought if I have a better version should also work - is this wrong?
I have an old laptop … so dont know about my graphic card


Can you please post up your Dxdiag for us to review. Copy the dxdiag contents into your reply, highlight the text then select the code block icon </>. This action will help us review the information faster.

If it’s too many characters you can also upload it to a site like and link it back here for review.

`Link Here`

The most common reason for this error is hardware in the system doesn’t meet our system requirements to run the game.

Thank you.

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