During Cataclysm when the Physical Authenticator’s were being sold I had bought one. recently I have tried to use it but there are no numbers appearing.
Does this mean that the Battery is dead?
IF so is there a way that I can replace the battery myself?
IF its not the battery does it mean that it just doesnt work any more?
If no numbers appear when you press the button then yes, it is dead. The Authenticator version was the DigiPass Go 6 which was rated for 7 years with average use.
The device is tamper proof so if you open it to even try to replace a battery you destroy it.
If you need to remove it from your Bnet account you can put in a ticket with ID and they will remove it for you. Then you can replace it with the Mobile Auth for free. Just remember to write down the restore code and serial number so if you ever need to put your software app on a diff device you can clone your exact one that is linked to your account.
I know this is an old post, but my DIII authenticator is finally showing 5% battery life. Can I get a new one issued or is it mobile or nothing at this point?
I have been having this issue too. Thankfully I am still logged in on the Battle.net website and hearthstone on my tablet, but not my laptop.
How do I get a new authentication?
The post above said putting a ticket in with ID but where do I find ID?
I downloaded an app version of Battle.net on my tablet but I cannot get an authentication code to log in and the only help option I can see if “remove my authentication” which is the opposite of what I need. I need to add an authentication as mine is not working, not get rid of one.
Start here and see if this helps resolve things. I still use the physical Authenticator which works just fine. I used it today to log in.
The Mobile Auth support was ended and they migrated it to the Bnet App instead. There is a way to migrate it if you had it set up for Mobile.
If you were using the physical one, that should still work unless you lost it or the battery died. To remove a lost or dead physical Auth you would need to have SMS Test support set up with your phone. Then when you request Auth removal it just sends a text code. If you don’t have that, you may need to put in a ticket to remove the old Auth, and set up a new one.
Here is the Auth removal article.
If they email you a list of questions, DO NOT REPLY TO THE EMAIL. Open a ticket, reference the first ticket number, then give them the info they ask for. They prob won’t ask for ID - they are trying not to use that if they don’t have to. They will ask other questions only you should know about your account.
Hi…just a quick question…my wife passed away about 4 years ago. I am trying to access her account but the battery on her authenticator is dead. Mine works fine so far and we got them at the same time. The problem is I can’t access her account without the authenticator. Also she stopped playing about 3 or 4 years before she passed. So my question is how can I access her account without an authenticator…if that is possible. And as for getting something with her ID will be hard since she has been dead for 4 years so anything I do have…passport, drivers license…will be expired. Thank you for any help you can offer.
I am very sorry to hear about the passing of your wife Herconco. I hope you and your family are doing ok in the years since then.
Technically Blizzard does not allow others to access an account not registered to them. Death in the family is an exception to that. They will allow a family member to prove relationship and claim the account - on a case by case basis. They don’t need her ID, but you may need your identification and the death certificate. You may also need to answer questions about her account such as characters and servers on it, last played dates (estimates), etc.
This article talks about changing the name of the account to yours in the event of a death in the family.
Once you have claimed the account and it is in your name, you can go about getting it unlocked and accessing it. Expect ticket wait times to be long, and please keep it simple. You want to “claim the account of a deceased relative (spouse)”.
The best way to get guidance to help you through the process is the WoW Customer Support forum. It is an information desk to help guide folks through support, explain policies, explain services, etc. If you get stuck, feel free to ask for help. You need a level 10 WoW char to do that, but it is free to play up to level 20 so you can easily make one if you don’t have one.