Around 3 weeks ago I got my 40 pearls, followed the procedures to craft and went into rifts. I put in 3 legendary crests and got a 3star worthy gem. I stayed in the rifts to exchange my pearls but nothing has appeared. Afer 4min , the portal closed and nothing was retrieved in the mail. Submitted a ticket and they asked me to report the bug.
I have teh same issue. Did you get a response?
Similar problem. 2 days ago I went to Vic the Master Jeweler to create a legendary Gem. He told me to collect a bunch of Telleric Pearls & come back. He took all my Pearls from my pack & says the same thing, come back with pearls. What happened to my pearls?